[rt-users] autoreply based on language on user profile

[Gilbert Rebeiro]

Hi Kevin,

Can you suggest an example that would be helpful with a link.
I have looked over quite a few and am not sure I understand.

Thanks in advance for your help.

Gilbert.

On 23/02/2011 10:06 PM, Kevin Falcone wrote:
> On Wed, Feb 23, 2011 at 09:20:49PM -0500, Gilbert Rebeiro wrote:
>> Hi,
>>
>> I would like to know if it is possible (and if so, any help to get
>> working) to autoreply to a new ticket based on the language field in
>> the user profile.
>>
>> Default to English template before user profile is set.
> Templates can contain perl code and there are examples in the wiki of
> loading alternate templates based on user conditions.  You'll want to
> look into that.
>
> You should also thing about what happens when you have two requestors
> with two different languages.
>
> -kevin