[rt-users] owner change - old owner

[Raed El-Hames]

> oldOwner ?
I think you grab that from the TransactionObj->OldValue, and find the user object and its email address from there. 
Sorry I cannot remember the exact syntax, I am no where near my RT.

Roy

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Björn Schulz
> Sent: 24 February 2011 14:51
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] owner change - old owner
> 
> Hi guys,
> 
> I try to send a mail after owner change to the new and the old owner,
> but I stuck...
> I try to do it with a template.
> 
> New owner = {$Ticket->OwnerObj->Name}
> oldOwner ?
> 
> Any help is appreciated.
> 
> Cheers,
>   Björn