[rt-users] RTFM - Topics

[Kevin Falcone]

On Fri, Feb 25, 2011 at 11:08:11AM -0800, Kurt Engle wrote:
>    They do not have the 'Configuration' option under RTFM. When this group of users clicks on the
>    RTFM link on the Left Hand menu, they only see the options
>     "Overview", "Articles" and "Topics". I have assigned them the 'Admin Class' and the 'Admin
>    Topics' but they still do not see the 'Configuration' option when they click on RTFM from the
>    main Left Hand side menu items.

Sounds like you meant to give them the ShowConfigTab right so that
they can get into the Admin side of the house.  Just make sure they
don't have other stuff like AdminUsers or AdminQueue unless you meant
for them to go in there.

-kevin

>    ----------------------------------------------------------------------------------------------
> 
>    From: "Kevin Falcone" <falcone at bestpractical.com>
>    To: rt-users at lists.bestpractical.com
>    Sent: Friday, February 25, 2011 10:39:47 AM
>    Subject: Re: [rt-users] RTFM - Topics
> 
>    On Fri, Feb 25, 2011 at 10:11:58AM -0800, Kurt Engle wrote:
>    >    Sorry, I am sure my lack of an explanation has to do with my lack of understanding of the
>    >    rights structure within RTFM.
>    >
>    >     When they click on "Topics", they have the ability to
>    >    'Browse by Topic', but not the ability to create a new topic. This group of users will be
>    >    administering RTFM for a given class and they need to be able to organize their articles
>    under
>    >    their Class which means they need to be able to create a 'Topics' tree under the class
>    without
>    >    being granted the 'superuser' right.
> 
>    So, if they're admins, they need to be able to navigate Configuration
>    -> RTFM -> Classes -> pick a class -> Topics
> 
>    >    This group does have the rights to extract and add articles to Classes and Topics that
>    have
>    >    been created by the 'superuser'. They just don't have the rights/ability to create new
>    >    'Topics' to place their articles under.
>    >
>    >    Hope that helps,
>    >
>    >    Kurt
>    >
>    >
>     ----------------------------------------------------------------------------------------------
>    >
>    >    From: "Kevin Falcone" <falcone at bestpractical.com>
>    >    To: rt-users at lists.bestpractical.com
>    >    Sent: Friday, February 25, 2011 9:38:58 AM
>    >    Subject: Re: [rt-users] RTFM - Topics
>    >
>    >    On Fri, Feb 25, 2011 at 09:30:35AM -0800, Kurt Engle wrote:
>    >    >    Ok, let me see if I can describe what I would like to have happen here with RTFM.
>    >    >
>    >    >    I have a group of users ( group is called 'SIS') that I would like to provide
>    privileges
>    >    for
>    >    >    them to admin a RTFM class. ie... I have a class called 'Student Info Services'. I
>    would
>    >    like
>    >    >    to have this group of users be able to create 'Topics' within this class and add
>    articles
>    >    to
>    >    >    the 'Topics' that they have created. Inside RTFM, I have assigned the 'SIS' group
>    all of
>    >    the
>    >    >    rights available.
>    >    >
>    >    >    Currently, I as 'superuser', have to create the class, which is not a problem, but I
>    also
>    >    have
>    >    >    to create the 'Topics' within that class, which is a problem. Once I have created
>    the
>    >    Class
>    >    >    and the Topic tree, my 'SIS' group of users can add articles without any
>    restrictions.
>    >    >
>    >    >    I hope that helps, please let me know if I need to provide more information.
>    >
>    >    I still don't understand what they can't do.  Do they not get the
>    >    Topics link, do they get the Topics link and can't create them?
>    >    These are very different problems and you're not differentiating.
>    >
>    >    -kevin
>    >
>    >    --
>    >    -kurt
> 
>    --
>    -kurt
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