[rt-users] Communicate a message to web UI from inside Scrip?

Ruslan Zakirov ruz at bestpractical.com
Thu Jan 6 14:00:24 EST 2011


More user friendly way to go is to prevent action right in the ui. Look at
mandatory subject extention as example.

Regards, Ruslan. From phone.
06.01.2011 21:11 пользователь "Jeff Blaine" <jblaine at kickflop.net> написал:
> As part of my current solution (ongoing) to the "Don't allow
> resolve if a certain CF is not set" topic, I am resetting
> the ticket status back to "open" when I see that someone
> tried to resolve while the specific CF was not set.
>
> Unfortunately, even though my code set the status back to
> "open", the "BriefMessage" on the transaction still says
> that the status went from "open to resolved" ... yet the
> ticket shows properly *as open still*.
>
> Is there a way to queue one of these notices to the user
> from within my Scrip?
>
> ERROR: Cannot resolve without a value for BlahBlah.
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