[rt-users] Copy Multiple value CF to the child ticket

[Ahmed, Mohammed Naweed (LNG-BCT)]

So, does this mean that I have to upgrade to 3.8.7 to copy multiple
value custom filed to a child ticket?

Thanks
N Ahmed

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Friday, January 07, 2011 9:44 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Copy Multiple value CF to the child ticket

On Thu, Jan 06, 2011 at 02:04:41PM -0500, Ahmed, Mohammed Naweed
(LNG-BCT) wrote:
> 
> I am using version 3.8.4 so CustomFieldValuesAsString is not
available.
> 
> I changed the template like this:
> CustomField-n: {
>              my $separator = "\n";
>              my $CFValue = $Tickets{'TOP'}->CustomFieldValues(n);
>              return join ($separator, grep { defined $_ }
>                           map { $_->Content }
> @{$CFValue->ItemsArrayRef});
>                }
> 
> To get the values as strings but it still not working, Am I doing
> something wrong or is there any extension available for
> 'CustomFieldValuesAsString' method?

You could define it in a local .pm adding it into the Record, or you
could play around with warning to make sure you get the right data.
I'm not sure that return'ing in a template does what you really want.

-kevin

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