[rt-users] stupid question (noob)

[Joop]

Chris Barnes wrote:
>
> --> is there anyway for RT to indicate that there is "new information" 
> in the ticket that we need to look at?
>
Yes, there is. I have a Callback for 
Elements/RT__Ticket/ColumnMap/ColumnMap which tags a 'New Reply' to a 
ticket in my homepage elements. I got it from the wiki and think it is 
related or belongs to the entry about colouring the status/priority.

I'll attach my ColumnMap just in case.

Regards,

Joop

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