[rt-users] Resolve w/o emailing user

[Chris Barnes]

Here is another noob question (I hope you guys don't get tired of these).

Last week our mysql server crapped out on us and I had to restore the 
system from a backup.  We ended up loosing ~5 days worth of data for RT 
because we were using mysqlhotcopy (and who knew hotcopy didn't copy all 
of the mysql database types).

At any rate, when we restored - RT was back to the way it was 5 days 
prior.   Meaning there were several tickets which we had marked as 
"resolved" which were now showing up as open again.



Which leads me to my question - is there any way to mark a ticket as 
resolved *without* the end-user getting an email telling them that their 
ticket has been closed?

-- 
Chris Barnes                           AOL IM: CNBarnes
chris-barnes at tamu.edu                Yahoo IM: chrisnbarnes
Computer Systems Manager               MSN IM: chris at txbarnes.com
Department of Physics                      ph: 979-845-1379
Texas A&M University                      fax: 979-845-2590