[rt-users] Disallow 'resolve' unless a CF is set?

[Jeff Blaine]

Will do.

On 1/11/2011 5:24 PM, Stuart Browne wrote:
> I don't suppose you could throw that up onto the wiki so people don't have to hunt it down through the mailing list archives? :)
>
> *copies locally to implement later*
>
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
>> bounces at lists.bestpractical.com] On Behalf Of Jeff Blaine
>> Sent: Wednesday, 12 January 2011 4:39 AM
>> To: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] Disallow 'resolve' unless a CF is set?
>>
>> SUMMARY:
>>
>> Here's how I did it, based on code from others.  Two callbacks
>> that are very similar in code.  The end result is that if a
>> user tries to resolve a ticket when a certain CF is not set,
>> that user will get an error message within the RT page
>> due to the Abort() call.  In an ideal world, the user would
>> see the error message and be provided with the data to correct,
>> but I couldn't figure out how to get that to work properly
>> using the callback calls *provided by RT*.
>>
>> ======================================================================
>>
>> Part 1:  "Modify.html/Default" callback (user submitted a form from
>>            The Basics)
>>
>> <%INIT>
>> # Modify.html/Default
>>
>> my $ARGSRef = $ARGS{'ARGSRef'};
>> # Bail if a resolve operation is not being tried.
>> my $Status = $$ARGSRef{'Status'};
>> if ($Status !~ /resolved/) {
>>      return 1;
>> }
>>
>> my $ticket = LoadTicket($$ARGSRef{'id'});
>> my $CustomFields = $ticket->QueueObj->TicketCustomFields();
>> while (my $CustomField = $CustomFields->Next()) {
>>       my $nam = $CustomField->Name;
>>       my $val = $ticket->FirstCustomFieldValue($nam);
>>
>>       if (($nam =~ /SomeRequiredField/i) and ($val =~ /^\s*$/)) {
>>           Abort("ERROR: SomeRequiredField must be set to allow resolving.
>>    Please use your browser's 'Back' button to correct this issue as
>> desired.");
>>      }
>> }
>>
>> return 1;
>>
>> </%INIT>
>> <%ARGS>
>> </%ARGS>
>>
>> ======================================================================
>>
>> Part 2: "Update.html/Initial" callback.  User clicked "Resolve"
>>           hyperlink on a ticket (upper right).
>>
>> <%INIT>
>> my $ARGSRef = $ARGS{'ARGSRef'};
>>
>> # Bail if a resolve operation is not being tried.
>> my $DefaultStatus = $$ARGSRef{'DefaultStatus'};
>> if ($DefaultStatus !~ /resolved/) {
>>      return 1;
>> }
>>
>> my $ticket = LoadTicket($$ARGSRef{'id'});
>> my $CustomFields = $ticket->QueueObj->TicketCustomFields();
>> while (my $CustomField = $CustomFields->Next()) {
>>       my $nam = $CustomField->Name;
>>       my $val = $ticket->FirstCustomFieldValue($nam);
>>
>>       if (($nam =~ /SomeRequiredField/i) and ($val =~ /^\s*$/)) {
>>           Abort("ERROR: SomeRequiredField must be set to allow resolving.
>>    Please use your browser's 'Back' button to correct this issue as
>> desired.");   }
>> }
>>
>> return 1;
>>
>> </%INIT>
>> <%ARGS>
>> </%ARGS>
>