[rt-users] ExternalAuth help needed

[Kevin Falcone]

On Wed, Jan 12, 2011 at 03:00:30PM -0800, Wes Modes wrote:
> Kevin, you said the error is clear.  but it seems less than clear to
> me.  Especially since I have no problem connecting to ldap with
> ldapsearch using the same DN.
> 
> Are we stalled out here, then?  If this forum can not offer help, any
> suggestions where to turn to for help?
> 
> In my experience with other software, LDAP is one of the simplest
> integrations possible.  In total one has to configure maybe three, maybe
> four things.  The server FQDN, maybe the port, the base DN, and maybe
> the root DN.  Voila!  That's it!  LDAP integration. 
> 
> I have a difficult time believing that RT is so difficult to integrate
> with LDAP, that there is so little step-by-step documentation, and that
> the user forums offer so little help.  This has been a surprisingly
> difficult process, but I'd still like to be proved completely wrong.

Wes, plenty of folks have this working and I've set it up more times
than I can count.  You've cherry picked an error that tells me that
your LDAP server is rejecting the connection attempt.  What do your
LDAP logs say?

As someone observed, your group settings look interestingly wrong, but
since I'm staring at one log line it's kind of hard to tell if this is
the initial bind or a later bind failure.

-kevin

> On 1/11/2011 7:43 AM, Kevin Falcone wrote:
> > On Mon, Jan 10, 2011 at 06:03:37PM -0800, Wes Modes wrote:
> >>    I am using ExternalAuth to connect RT3.8.8 to LDAP.
> >>
> >>    Detailed documentation seems to be woefully absent, and I've scoured the web and tried the
> >>    dozens of conflicting suggestions, so I'm turning to y'all.
> >>
> >>    Here's the error I get:
> >>
> >>      [Tue Jan 11 01:41:56 2011] [critical]: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj
> >>      Can't bind: LDAP_INVALID_DN_SYNTAX 34
> >>      (/usr/local/rt/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)
> > The error seems clear, something in your username or password isn't
> > valid DN syntax according to your server.
> >
> > Try connecting using the ldapsearch command line client.
> >
> > -kevin
> >
> >>    Here's the LDAP section from my RT_Authen-ExternalAuth.pm
> >>
> >>          'My_LDAP'       =>  {
> >>              ## GENERIC SECTION
> >>              # The type of service (db/ldap/cookie)
> >>              'type'                      =>  'ldap',
> >>              # The server hosting the service
> >>              'server'                    =>  'dir1.library.ucsc.edu',
> >>              ## SERVICE-SPECIFIC SECTION
> >>              # If you can bind to your LDAP server anonymously you should
> >>              # remove the user and pass config lines, otherwise specify them here:
> >>              #
> >>              # The username RT should use to connect to the LDAP server
> >>              'user'                      =>  'cn=admin,dc=ucsc,dc=edu',
> >>              # The password RT should use to connect to the LDAP server
> >>              'pass'                    =>  'PASSWORD',
> >>              #
> >>              # The LDAP search base
> >>              'base'                      =>  'ou=people,dc=ucsc,dc=edu',
> >>              #
> >>              # ALL FILTERS MUST BE VALID LDAP FILTERS ENCASED IN PARENTHESES!
> >>              # YOU **MUST** SPECIFY A filter AND A d_filter!!
> >>              #
> >>              # The filter to use to match RT-Users
> >>              'filter'                    =>  '(objectClass=person)',
> >>              # A catch-all example filter: '(objectClass=*)'
> >>              #
> >>              # The filter that will only match disabled users
> >>              'd_filter'                  =>  '(objectClass=FooBarBaz)',
> >>              # A catch-none example d_filter: '(objectClass=FooBarBaz)'
> >>              #
> >>              # Should we try to use TLS to encrypt connections?
> >>              'tls'                       =>  0,
> >>              # SSL Version to provide to Net::SSLeay *if* using SSL
> >>              'ssl_version'               =>  3,
> >>              # What other args should I pass to Net::LDAP->new($host, at args)?
> >>              'net_ldap_args'             => [    version =>  3   ],
> >>              # Does authentication depend on group membership? What group name?
> >>              'group'                     =>  'staff',
> >>              # What is the attribute for the group object that determines membership?
> >>              'group_attr'                =>  'ou=group,dc=ucsc,dc=edu',
> >>              ## RT ATTRIBUTE MATCHING SECTION
> >>              # The list of RT attributes that uniquely identify a user
> >>
> >>              # This example shows what you *can* specify.. I recommend reducing this
> >>
> >>              # to just the Name and EmailAddress to save encountering problems later.
> >>              'attr_match_list'           => [    'Name',
> >>                                                  'EmailAddress',
> >>                                              ],
> >>              # The mapping of RT attributes on to LDAP attributes
> >>              'attr_map'                  =>  {   'Name' => 'uid',
> >>                                                  'EmailAddress' => 'mail',
> >>                                                  'RealName' => 'cn',
> >>                                                  'ExternalAuthId' => 'uid',
> >>                                                  'Gecos' => 'gecos',
> >>                                                  'WorkPhone' => 'telephoneNumber',
> >>                                              }
> >>
> >>          },
> >>
> >>    What more do you need to know to help me get this working?
> >>
> >>    Wes
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