[rt-users] installation of RT-Extension-SLA-0.03

[Kevin Falcone]

On Wed, Jan 12, 2011 at 09:35:41PM -0600, Gary Bristol wrote:
>    I am having problems with getting RT to start again aftter installing The SLA 0.03 extension.
> 
>    I get the following error in the Web Logs.

You don't appear to have added RT::Extension::SLA to your @Plugins
line with all the other extensions you have installed

-kevin

>    [error] Require of RT::Condition::SLA_RequireDefault failed.\nCan't locate
>    RT/Condition/SLA_RequireDefault.pm in @INC (@INC contains: /usr/local/lib/rt3/lib
>    /usr/local/lib/rt3/plugins/RT-FM/lib /usr/local/lib/rt3/plugins/RT-IR/lib
>    /usr/local/lib/rt3/plugins/RT-Extension-JSGantt/lib /usr/share/perl5 /usr/local/lib64/perl5
>    /usr/local/share/perl5 /usr/lib64/perl5
>    /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi
>    /usr/local/lib/perl5/site_perl/5.10.0
>    /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl
>    /usr/lib/perl5/site_perl . /etc/httpd) at (eval 2651) line 2.\n\nCompilation failed in require
>    at (eval 2) line 1.\n
> 
>    I can't seem to find where the path to the SLA_RequireDefault.pm needs to be added so that RT
>    will start.
> 
>    Base OS is Fedora Core 14, web server Build
>    RT 3.8.8 installed via YUM
>    Mysqld installed via YUM
>    RTFM 2.4.2 installed
>    RT-IR 2.4.2 installed
>    RT-Authen-ExternalAuth-0.08 installed
>    RT-Action-NotifyGroup-0.02 installed
>    bestpractical-rt-extension-jsgantt0d1cacc1 installed
> 
>    Gary L. Bristol
>    CISSP, CRISC, RHCE
>    405-623-9503
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