[rt-users] Template Help

Thu Jan 20 15:01:12 EST 2011

On Thu, Jan 20, 2011 at 07:50:05PM +0000, Jennifer Koermer wrote:
>    I just tried that, still didn't work.  I was able to include it into the AdminCCTransaction
>    template and it works.  But it just doesn't seem to work for me when I tried it as part of a
>    template to create a child ticket.  I've gotten around it by modifying the template that is
>    used in the scrip On Create Notify AdminCcs.  This works, it just means that the formatting is
>    not completely ideal.

RT can't know the id of the ticket that will be created, sending this
notification from __Approvals is the right place to do it.  You could
use the New Pending Approval template, but I think that only notifies
Owners.

-kevin

>    From: adam brown [mailto:ajaxbro at yahoo.com]
>    Sent: Thursday, January 20, 2011 1:26 PM
>    To: rt-users at lists.bestpractical.com; Jennifer Koermer
>    Subject: Re: [rt-users] Template Help
> 
> 
> 
>    Did you try just {$Ticket->id}? Works for me.
> 
> 
> 
>     <tr>
>                   <td><span style="COLOR: #607480"><strong>Request {$Ticket->id} was been created
>    on {$Transaction->CreatedAsString}</strong></td></tr>
>    <tr>
> 
> 
> 
>    --- On Thu, 1/20/11, Jennifer Koermer <[1]JKoermer at prg.com> wrote:
> 
>      From: Jennifer Koermer <[2]JKoermer at prg.com>
>      Subject: Re: [rt-users] Template Help
>      To: "[3]rt-users at lists.bestpractical.com" <[4]rt-users at lists.bestpractical.com>
>      Date: Thursday, January 20, 2011, 1:06 PM
> 
>      I'd still be interested in using this if there was an easy way to deal with this.  I ended up
>      creating a custom scrip and template in the __Approvals queue.  I've added the line below to
>      the template and it now allows people to just click on the link to send a pre-formatted
>      email.
> 
>      -----Original Message-----
>      From: Jennifer Koermer
>      Sent: Wednesday, January 19, 2011 7:03 PM
>      To: [5]rt-users at lists.bestpractical.com
>      Subject: Template Help
> 
>      I'm using the following template to create an approval ticket.  I would like to include the
>      following lines into the ticket:
> 
>      Click on the link below to send an approval email:
>      mailto:[6]rt at domain.com?subject=%5B{$rtname}%20#{$Ticket->id()}%5D&body=%20Status:%20resolved
> 
>      Click on the link below to send a rejection email:
>      mailto:[7]rt at domain.com?subject=%5B{$rtname}%20#{$Ticket->id()}%5D&body=%20Status:%20rejected
> 
>      I am getting the following error:
>      Click on the link below to send an approval email:
>      mailto:[8]rt at domain.com?subject=%5B%20#Can't call method "id" on an undefined value at
>      template line 29.
> 
>      Stack:
>        [template:29]
>        [/usr/lib/rt/RT/Action/CreateTickets.pm:667]
>        [/usr/lib/rt/RT/Action/CreateTickets.pm:366]
>        [/usr/lib/rt/RT/Action/CreateTickets.pm:303]
>        [/usr/lib/rt/RT/ScripAction_Overlay.pm:238]
>        [/usr/lib/rt/RT/Scrip_Overlay.pm:464]
>        [/usr/lib/rt/RT/Scrips_Overlay.pm:196]
>        [/usr/lib/rt/RT/Scrips_Overlay.pm:175]
>        [/usr/lib/rt/RT/Ticket_Overlay.pm:3186]
>        [/var/rt/html/Ticket/Create.html:392]
>        [/var/rt/html/autohandler:311]
>      %5D&body=%20Status:%20resolved
> 
>      Is there a way to get the id of the ticket that will be created with the template?  Please
>      help, the ability to just be able to click on the link instead of worrying about formatting
>      would be a great addition to the approval queue.  It works with correspondence and comments.
> 
>      Here is my Template:
> 
>      ===Create-Ticket: approval
>      Queue: ___Approvals
>      Type: approval
>      AdminCc: {$Tickets{'TOP'}->FirstCustomFieldValue('OracleApprovers')};
>      Cc: [9]username at domain.com
>      Depended-On-By: TOP
>      Refers-To: TOP
>      CF-ApprovalType: Oracle
>      Due: {time + 86400}
>      Subject: Oracle Approval for ticket: {$Tickets{"TOP"}->Id} - {$Tickets{"TOP"}->Subject}
>      Content: Your approval is required to grant access to Oracle for
>      {$Tickets{'TOP'}->FirstCustomFieldValue('UserDisplayName')}
> 
>      To respond to this request, please click the following link to access your pending approvals:
> 
>      [10]http://rt.domain.com/Approvals
> 
>      OR
> 
>      You may submit your response via e-mail.  To do so, reply to this message with one of the
>      following responses in the body of the message:
> 
>      To approve:
>          Status: Resolved
> 
>      To reject:
>          Status: Rejected
> 
>      To view the original request, follow this link:
>      {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Tickets{'TOP'}->Id}
>      ________________________________________________________
> 
>      The actual approval request is below:
>      {$Tickets{'TOP'}->Transactions->First->Content()}
> 
>      ENDOFCONTENT
> 
> 
> 
> References
> 
>    Visible links
>    1. mailto:JKoermer at prg.com
>    2. mailto:JKoermer at prg.com
>    3. mailto:rt-users at lists.bestpractical.com
>    4. mailto:rt-users at lists.bestpractical.com
>    5. http://us.mc345.mail.yahoo.com/mc/compose?to=rt-users@lists.bestpractical.com
>    6. http://us.mc345.mail.yahoo.com/mc/compose?to=rt@domain.com
>    7. http://us.mc345.mail.yahoo.com/mc/compose?to=rt@domain.com
>    8. http://us.mc345.mail.yahoo.com/mc/compose?to=rt@domain.com
>    9. http://us.mc345.mail.yahoo.com/mc/compose?to=username@domain.com
>   10. http://rt.domain.com/Approvals
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