[rt-users] Manually creating a user in RT's db (MySQL)
Kevin Falcone
falcone at bestpractical.com
Thu Jan 20 21:26:18 EST 2011
On Thu, Jan 20, 2011 at 04:48:15PM -0800, Alberto Vazquez wrote:
> This worked, but I had to check the "Allow access to RT" option, otherwise it would not work.
Yes, otherwise you would disable the user, but they cannot log in without a password.
-kevin
> On Thu, Jan 20, 2011 at 9:00 AM, Kevin Falcone <[1]falcone at bestpractical.com> wrote:
>
> On Thu, Jan 20, 2011 at 08:49:50AM -0800, Alberto Vazquez wrote:
> > Thank you Sir, I will give it a try. I was under the impression that this is for users
> with
> > the need to access RT, since this external just needs to be able to send an email to RT
> and
> > get a ticket create.
>
> Anyone who sends mail to RT gets a user account. If you're limiting
> ticket creation to existing accounts, you will need to create a user
> that doesn't have a password and isn't allowed to be granted rights
> but does have an email address.
> -kevin
> > I will give a shot and see if it does the trick. I will let you know how it tuns out.
> > Alberto
> >
> > On Wed, Jan 19, 2011 at 3:44 PM, Kevin Falcone <[1][2]falcone at bestpractical.com> wrote:
> >
> > On Wed, Jan 19, 2011 at 03:05:22PM -0800, Alberto Vazquez wrote:
> > > Guys,
> > > I am new to RT and a novice on MySQL. Currently, we do not allow auto create for
> external
> > > senders to any of our Q's, but one of our departments want to use RT to start receiving
> > emails
> > > (tickets) from an external source.
> > > My questions is, if I create this external entity in the RT database, would RT accept
> > that,
> > > and if so, how in the heck do I create that entry in MySQL, with the right permissions?
> >
> > You should be able to do this from Configuration -> Users -> Create
> > -kevin
>
> --
> Alberto Vazquez-Dzul
> Email: [3]betovaz at gmail.com
> Mobile: (805) 444-0835
> GVoice: (805) 768-4798
>
> References
>
> Visible links
> 1. mailto:falcone at bestpractical.com
> 2. mailto:falcone at bestpractical.com
> 3. mailto:betovaz at gmail.com
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