[rt-users] Copy and paste from Notepad causes loss of email formatting

[Fritz Mahnke]

Hello, I am using RT 3.8.8.

Today I wrote an analysis in Windows Notepad and then copied and
pasted the text into the description of a new ticket. When I did this,
I noticed the description was formatted incorrectly in the outgoing
email, although it is formatted correctly in the RT ticket History.

Here's what I copied and pasted into the Description (excerpt). It
looks like this in the RT ticket history:

-- snip --
All,

Our customer has requested that PostScript CSAs be color managed in
ORIS in the same manner as PDF/X files. Please consider the following
files (sent separately via YouSendIt:
https://www.yousendit.com/download/bFlIQ1Z0dEM1UjZ4dnc9PQ )

13_ColorManagement - the Ghent patches used for this test. The
customer complained that Ghent 13.0 and 13.1 are failing in both CTW
and PMW virtual printer workflows.
-- snip --

The outgoing email everyone received looked like this:

All, Our customer has requested that PostScript CSAs be color managed in ORIS
in the same manner as PDF/X files. Please consider the following files (sent
separately via YouSendIt:
https://www.yousendit.com/download/bFlIQ1Z0dEM1UjZ4dnc9PQ ) 13_ColorManagement
- the Ghent patches used for this test. The customer complained that Ghent 13.0
and 13.1 are failing in both CTW and PMW virtual printer workflows.

The line breaks are lost, making the message much less readable. Here
is what I see when I click the Download button:

 All,
<div> </div>
<div>Our customer has requested that PostScript CSAs be color managed
in ORIS in the same manner as PDF/X files. Please consider the
following files (sent separately via YouSendIt:
https://www.yousendit.com/download/bFlIQ1Z0dEM1UjZ4dnc9PQ )</div>
<div> </div>
<div>13_ColorManagement - the Ghent patches used for this test. The
customer complained that Ghent 13.0 and 13.1 are failing in both CTW
and PMW virtual printer workflows.</div>

So my paragraphs are placed into <div>s when I perform the copy and
paste operation and line breaks are lost. Is there a way to work
around this behavior? I would like my users to be able to quickly copy
and paste text into the ticket Description. I appreciate any
suggestions.

Best regards,
Fritz