[rt-users] Editing comments

[Emmanuel Lacour]

On Fri, Jan 21, 2011 at 01:30:25PM -0500, Chris Hall wrote:
>    Is there a way to edit comments? �Problem arose when a helpdesk guy here
>    apparently copy and pasted into the comment block of a ticket, and it
>    grabbed a bunch of "bonus code". �Now the comments for that ticket
>    read:�Message body not shown because it is too large. �He knows not to do
>    that now, but I'm sure this will come up again, and I'd like to salvage
>    this ticket, and any further comments seem to display the error above as
>    well. �Is there an easy way to go in and edit the comments, to remove the
>    extra junk that got put in it?


You cannot edit a comment/response in RT. You have to to this in SQL
directly in the database ... to be used carrefully!

You can alsoe play with the option $MaxInlineBody:

=item C<$MaxInlineBody>

C<$MaxInlineBody> is the maximum attachment size that we want to see
inline when viewing a transaction.  RT will inline any text if value
is undefined or 0.  This option can be overridden by users in their
preferences.

=cut

Set($MaxInlineBody, 12000);



every text file with a length above this value will be replaced by
"Message body not shown because it is too large" in the web UI and
accessible with the download link.