[rt-users] cannot display requestor or requestors attributes in rt CLI when specifying fields

[Emmanuel Lacour]

On Fri, Jan 14, 2011 at 03:49:23PM +1100, Chris Herrmann wrote:
> 
> Originally I had another problem which is that I couldn't get a bash
> script to execute an RT cli, pass in variables, and email the results
> as an attachment to a specified address but that's now sorted...
> except that if I cannot get the email address associated with a ticket
> requestor.
> 


It's a bug. Quick patch:

diff --git a/share/html/REST/1.0/Forms/ticket/default b/share/html/REST/1.0/Forms/ticket/default
index 0d403b2..280ab55 100755
--- a/share/html/REST/1.0/Forms/ticket/default
+++ b/share/html/REST/1.0/Forms/ticket/default
@@ -202,7 +202,7 @@ if (!keys(%data)) {
 
     foreach $key (@people) {
         next unless (!%$fields || (exists $fields->{lc $key}));
-        push @data, [ $key => [ $ticket->$key->MemberEmailAddresses ] ];
+        push @data, [ $key => $ticket->$key->MemberEmailAddressesAsString ];
     }
 
     $time = new RT::Date ($session{CurrentUser});



Feel free to open a bug to rt-bugs at bestpractical.com for this :)


and there is no way to get Requestors.Name currently ... patches are welcome ;)