[rt-users] Avoid ticket creation if not in the To address

[Emmanuel Lacour]

On Mon, Jan 24, 2011 at 09:33:13AM -0500, Narayanaswamy, Nagaraj wrote:
>    Is there any way in RT where we could avoid ticket creation if the
>    “Request Tracker” is not part of “To” list. We have emails auto creating
>    tickets from some novice users who just CC emails to the Request tracker
>    and most of them they are not intended to be tickets, instead in these
>    scenarios we just want to fwd the email to another email alias.
> 

If you really need this, then I think that the best place to do this is
at the MDA side. That's not too difficult to do with
maildrop/procmail/sieve.