[rt-users] override error message

[Roedel, Mark]

We want to provide a more user-friendly version of the "Permission Denied" message that gets returned when one of our users replies to a ticket from a different email address than the one they used to initiate the ticket.  Is that something that we'd accomplish by overriding the default i18n files, or is there someplace else I should be looking?


Mark Roedel
Webmaster
Enrollment Services
LeTourneau University
903-233-3535 (w) | 903-233-3105 (f)
www.letu.edu | www.facebook.com/myletu | www.twitter.com/LETUadmissions