[rt-users] Show tickets depending on creator and not owner

[Thomas Sibley]

On 07/01/2011 04:54 AM, Fabian Unfried wrote:
> I think it's some kind of the standard approach, so the requestor stays
> always the same, but the owner is changing while the ticket will be
> solved. But my problem is as long as the requestor isn't the owner, the
> requestors can't see their tickets in their WebUI under open tickets,
> but I would like that they can see their tickets also when some of the
> admins or staff (privileged user) is assigned to their tickets. Is this
> possible?

Of course it's possible.  Grant the appropriate rights to the Requestor
role either at the queue level or globally.

Thomas