[rt-users] New install of RT4 crashes Internet Explorer 8

Tue Jul 5 13:41:23 EDT 2011

Sort of unrelated to RT4, but I noticed one of my HR machines with IE8 quit
working at http://www.openerp.com/products/hr.  It would just crash the page
(sit there loading forever, never finish).  The page previously worked for
them.  Sounded similar to the problems I've seen reported here.  I installed
Chrome to get around the issue, I *assumed* some patch just came out for IE
that caused this problem, but hadn't had time to look at the history of IE
patches on the affected machine.

On Tue, Jul 5, 2011 at 10:32 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Tue, Jul 05, 2011 at 12:56:16PM -0400, Christopher Lasater wrote:
> > Unfortunately I experience the problem with my local RT4.0.1 but not
> > the issues.bestpractical.com. So its more than just what version of IE
> > you have. When changing the zoom level I can even get it to lock up
> > before logging in. Do you have any config changes on the apache side
> > for issues.bestpractical.com? mod_perl or fastcgi?
>
> We're running a very vanilla mod_fastcgi setup, based on the
> documentation we ship with RT.
>
> > IE Version 8.0.7600.16385 both 32 and 64bit version
> > Windows 7 x64
>
> I'm on an older IE8 release, but with WinXP for my IE8 machine.
> Unfortunately, my Win7 machines are already running IE9 for testing.
>
> -kevin
>
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
> > Sent: Tuesday, July 05, 2011 9:24 AM
> > To: rt-users at lists.bestpractical.com
> > Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8
> >
> > On Mon, Jul 04, 2011 at 11:21:28AM +0100, Sean McDaid wrote:
> > >    Hi, yes zooming also causes the same problem. When I turn off either
> scripting or CSS the
> > >    problem disappears.
> > >    I'm trying to figure out what IE is doing differently than
> Firefox/Chome.
> >
> > Unfortunately, I'm unable to replicate this with IE8 on
> issues.bestpractical.com.  I can believe that IE has issues with zooming,
> but without being able to replicate it, it's hard to fix.
> >
> > Can you tell us more about your specific version of IE and windows
> versions.  There are too many variables at play with IE
> >
> > -kevin
> >
> >
> > >    On Sat, Jul 2, 2011 at 2:11 PM, Christopher Lasater <[1]
> CLasater at taleo.com> wrote:
> > >
> > >      Hey Sean,
> > >      Does zooming make the problem worse or do we have different
> issues?
> > >      -----Original Message-----
> > >      From: [2]rt-users-bounces at lists.bestpractical.com
> > >      [mailto:[3]rt-users-bounces at lists.bestpractical.com] On Behalf Of
> Christopher Lasater
> > >      Sent: Friday, July 01, 2011 3:20 PM
> > >      To: [4]rt-users at lists.bestpractical.com
> > >      Subject: Re: [rt-users] New install of RT4 crashes Internet
> > > Explorer 8
> > >
> > >      It sounds dumb, but I think the issues I related to zooming in. If
> I have no zoom at 100%
> > >      everything works fine. The second I try to zoom its freezes and if
> I am at 115%, which was
> > >      my default, then it freezes when I get into rt at a glance. I can
> zoom in and out like crazy
> > >      in Firefox without experiencing any problems.
> > >      -----Original Message-----
> > >      From: [5]rt-users-bounces at lists.bestpractical.com
> > >      [mailto:[6]rt-users-bounces at lists.bestpractical.com] On Behalf Of
> Christopher Lasater
> > >      Sent: Friday, July 01, 2011 3:04 PM
> > >      To: [7]rt-users at lists.bestpractical.com
> > >      Subject: Re: [rt-users] New install of RT4 crashes Internet
> > > Explorer 8
> > >
> > >      Mod_perl2, External Auth to an LDAP server, LDAP Importer. Not
> sure what else you would be
> > >      interested in.
> > >
> > >      Problem occurs with or without IE compatibility mode.
> > >
> > >      <VirtualHost [8]server.example.com:80>
> > >
> > >      AddDefaultCharset UTF-8
> > >
> > >      DocumentRoot "/opt/rt4/share/html"
> > >      <Location />
> > >      Order allow,deny
> > >      Allow from all
> > >
> > >      SetHandler perl-script
> > >      PerlResponseHandler Plack::Handler::Apache2
> > >      PerlSetVar psgi_app /opt/rt4/sbin/rt-server
> > >      </Location>
> > >      <Perl>
> > >      use Plack::Handler::Apache2;
> > >      Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
> > >      </Perl>
> > >      </VirtualHost>
> > >
> > >      Set( $rtname, '[9]server.example.com');
> > >      Set ($WebPath , "");
> > >      Set ($WebBaseUrl , "[10]server.example.com:80"); Set ($WebURL ,
> > >      "[11]http://server.example.com/"); Set ($WebDomain,
> > > "[12]server.example.com");
> > >
> > >      Obviosly I changed my servername to [13]server.example.com all
> > > FQDN
>
> > -----BEGIN PGP SIGNATURE-----
> > Version: 10.1.0 (Build 860)
> >
> > iQEVAwUBThNCMHUEnna91A87AQjh5wf/UDuwf+y+PcLFxlPrdOn9jYykKSzjfWKg
> > qJZnBcc7DK+OM/XES0puVrfj5B6pKrOSc50kx22GQez0L8fyTbKxEHUcIzTpIrEK
> > dq8sqgUDBPjSYXSGxDOBxkubvzelEKBdHhYsrVeYTpkNaha+UESd13cImn8ucnzS
> > ywTKHGibrxc6oAk6xj8/IPQCZuaQcQyeGB/jB4M8PJjR93Tn7a/V/Cnyi3blvYHl
> > eQxo9uKnTJPYXGEhtJd623HPWre45dJ9IHwtAMcmen5ik+5QeMVt898bh7kkdAbg
> > eOSPOJkWcalITLChCUYgOqMp7sXqH53m1WaJcHz3nlhuHjZqZy70bw==
> > =OSD3
> > -----END PGP SIGNATURE-----
>
>
> >
> > --------
> > 2011 Training: http://bestpractical.com/services/training.html
>
>
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
>

-- 
Thanks!

Mike Lindsay
Kirkman Group, Inc.
(503)783-2745
mlindsay at kirkmangroup.com

*CONFIDENTIALITY NOTICE:* This e-mail transmission may contain confidential
and privileged information or information proprietary to the sender or
exempt from disclosure under state or federal law, including HIPPA.  Unless
you are the named recipient, you may not use, copy or disclose to anyone the
message or any information contained in the message.  If you have received
this message by mistake, please notify the sender by reply e-mail and delete
this message.  Nothing in this message should be interpreted as a digital or
electronic signature that can be used to authenticate a contract or other
legal document.  Thank you
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110705/38edcc11/attachment.htm>