[rt-users] What RT statistics/metrics do you report on?

[Hersker, Steve]

> Steve,
>
> I believe the "Time Worked" report offered in the wiki has some of the
answers for you. That code pulls up time reported from the TRANSACTION
table. So whether or not a ticket is resolved bears doesn't matter,
neither does the ticket owner. Anyone who reports time against a ticket
creates a record in t he transaction file. > Sooo, you might want to
look at that code and borrow some of it for your own purposes.
>
> Kenn
> LBNL


Thanks, Kenn! I'll take a look at that!
Steve