[rt-users] New install of RT4 crashes Internet Explorer 8

Christopher Lasater CLasater at taleo.com
Fri Jul 8 09:37:34 EDT 2011


I never really used IE much, more of a Firefox person, but it looks good.  I think a couple things might be blockier, but much better then maxing out a CPU and locking up.  I believe the PIE file only affects IE so Firefox users should not be impacted.

-----Original Message-----
From: Henry Angeles [mailto:hangeles at barenecessities.com] 
Sent: Friday, July 08, 2011 9:02 AM
To: Christopher Lasater; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] New install of RT4 crashes Internet Explorer 8

Chris,

Did the 'fix' have any detrimental effects ?

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Christopher Lasater
Sent: Thursday, July 07, 2011 5:40 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8

I believe me and a coworker have found the problem, if we comment out the line in the following file the problem goes away.  I assume it has to do with the PIE.htc which is at version 1.0beta2 current version is beta4, which I tried and did not help :/ 

/*    behavior: url(/NoAuth/css/images/PIE.htc); */

http://server.net/NoAuth/css/aileron/msie-pie.css


The following site does mention an issue with things not being loaded correctly outside of 100% zoom, but it does not mention CPU going to 100%.  

http://css3pie.com/documentation/known-issues/


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, July 05, 2011 1:33 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8

On Tue, Jul 05, 2011 at 12:56:16PM -0400, Christopher Lasater wrote:
> Unfortunately I experience the problem with my local RT4.0.1 but not 
> the issues.bestpractical.com. So its more than just what version of IE 
> you have. When changing the zoom level I can even get it to lock up 
> before logging in. Do you have any config changes on the apache side 
> for issues.bestpractical.com? mod_perl or fastcgi?

We're running a very vanilla mod_fastcgi setup, based on the documentation we ship with RT.

> IE Version 8.0.7600.16385 both 32 and 64bit version Windows 7 x64

I'm on an older IE8 release, but with WinXP for my IE8 machine.
Unfortunately, my Win7 machines are already running IE9 for testing.

-kevin

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin 
> Falcone
> Sent: Tuesday, July 05, 2011 9:24 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8
> 
> On Mon, Jul 04, 2011 at 11:21:28AM +0100, Sean McDaid wrote:
> >    Hi, yes zooming also causes the same problem. When I turn off either scripting or CSS the
> >    problem disappears.
> >    I'm trying to figure out what IE is doing differently than Firefox/Chome.
> 
> Unfortunately, I'm unable to replicate this with IE8 on issues.bestpractical.com.  I can believe that IE has issues with zooming, but without being able to replicate it, it's hard to fix.
> 
> Can you tell us more about your specific version of IE and windows 
> versions.  There are too many variables at play with IE
> 
> -kevin
> 
> 
> >    On Sat, Jul 2, 2011 at 2:11 PM, Christopher Lasater <[1]CLasater at taleo.com> wrote:
> > 
> >      Hey Sean,
> >      Does zooming make the problem worse or do we have different issues?
> >      -----Original Message-----
> >      From: [2]rt-users-bounces at lists.bestpractical.com
> >      [mailto:[3]rt-users-bounces at lists.bestpractical.com] On Behalf Of Christopher Lasater
> >      Sent: Friday, July 01, 2011 3:20 PM
> >      To: [4]rt-users at lists.bestpractical.com
> >      Subject: Re: [rt-users] New install of RT4 crashes Internet 
> > Explorer 8
> > 
> >      It sounds dumb, but I think the issues I related to zooming in. If I have no zoom at 100%
> >      everything works fine. The second I try to zoom its freezes and if I am at 115%, which was
> >      my default, then it freezes when I get into rt at a glance. I can zoom in and out like crazy
> >      in Firefox without experiencing any problems.
> >      -----Original Message-----
> >      From: [5]rt-users-bounces at lists.bestpractical.com
> >      [mailto:[6]rt-users-bounces at lists.bestpractical.com] On Behalf Of Christopher Lasater
> >      Sent: Friday, July 01, 2011 3:04 PM
> >      To: [7]rt-users at lists.bestpractical.com
> >      Subject: Re: [rt-users] New install of RT4 crashes Internet 
> > Explorer 8
> > 
> >      Mod_perl2, External Auth to an LDAP server, LDAP Importer. Not sure what else you would be
> >      interested in.
> > 
> >      Problem occurs with or without IE compatibility mode.
> > 
> >      <VirtualHost [8]server.example.com:80>
> > 
> >      AddDefaultCharset UTF-8
> > 
> >      DocumentRoot "/opt/rt4/share/html"
> >      <Location />
> >      Order allow,deny
> >      Allow from all
> > 
> >      SetHandler perl-script
> >      PerlResponseHandler Plack::Handler::Apache2
> >      PerlSetVar psgi_app /opt/rt4/sbin/rt-server
> >      </Location>
> >      <Perl>
> >      use Plack::Handler::Apache2;
> >      Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
> >      </Perl>
> >      </VirtualHost>
> > 
> >      Set( $rtname, '[9]server.example.com');
> >      Set ($WebPath , "");
> >      Set ($WebBaseUrl , "[10]server.example.com:80"); Set ($WebURL ,
> >      "[11]http://server.example.com/"); Set ($WebDomain, 
> > "[12]server.example.com");
> > 
> >      Obviosly I changed my servername to [13]server.example.com all 
> > FQDN

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> 
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