[rt-users] 3.8.8 -> 4.0.1, PSGI upgrade/usage problem

[Steve Huston]

I've got everything up to the web services upgraded with no problems,
and here I'm having some trouble - I think I'd have had the same
troubles if this were 3.9, as I believe it's related to PSGI.  My
apologies for the craptacular formatting of these errors.

The error(s):

[Tue Jul 12 12:01:01 2011] [error] Your request path is '/rt/index.html'
and it doesn't match your Location(Match) '/opt/rt4/share/html/'. This
should be due to the configuration error. See perldoc Plack::Hand
ler::Apache2 for details.
[Tue Jul 12 16:01:01 2011] [warn]: The actual SCRIPT_NAME
(/rt/index.html) does NOT match the configured WebPath (/rt). Perhaps
you should Set($WebPath, '/rt/index.html'); in RT_SiteConfig.pm,
otherwise your i
nternal links may be broken. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1097)
[Tue Jul 12 12:01:04 2011] [error] Your request path is
'/rt/NoAuth/css/aileron-squished-faf83ae7ba84ca0d5a0280fd7c2e6b66.css'
and it doesn't match your Location(Match) '/opt/rt4/share/html/'. This
should be d
ue to the configuration error. See perldoc Plack::Handler::Apache2 for
details.
[Tue Jul 12 12:01:04 2011] [error] Your request path is
'/rt/NoAuth/js/squished-0d827a85fc350fae22bf999015a8d153.js' and it
doesn't match your Location(Match) '/opt/rt4/share/html/'. This should
be due to the
configuration error. See perldoc Plack::Handler::Apache2 for details.
[Tue Jul 12 12:01:04 2011] [error] Your request path is
'/rt/NoAuth/RichText/ckeditor.js' and it doesn't match your
Location(Match) '/opt/rt4/share/html/'. This should be due to the
configuration error. See pe
rldoc Plack::Handler::Apache2 for details.
[Tue Jul 12 16:01:04 2011] [warn]: The actual SCRIPT_NAME
(/rt/NoAuth/js/squished-0d827a85fc350fae22bf999015a8d153.js) does NOT
match the configured WebPath (/rt). Perhaps you should Set($WebPath,
'/rt/NoAuth/
js/squished-0d827a85fc350fae22bf999015a8d153.js'); in RT_SiteConfig.pm,
otherwise your internal links may be broken.
(/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1097)
[Tue Jul 12 16:01:04 2011] [warn]: The actual SCRIPT_NAME
(/rt/NoAuth/css/aileron-squished-faf83ae7ba84ca0d5a0280fd7c2e6b66.css)
does NOT match the configured WebPath (/rt). Perhaps you should
Set($WebPath, '/
rt/NoAuth/css/aileron-squished-faf83ae7ba84ca0d5a0280fd7c2e6b66.css');
in RT_SiteConfig.pm, otherwise your internal links may be broken.
(/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1097)
[Tue Jul 12 16:01:04 2011] [warn]: The actual SCRIPT_NAME
(/rt/NoAuth/RichText/ckeditor.js) does NOT match the configured WebPath
(/rt). Perhaps you should Set($WebPath,
'/rt/NoAuth/RichText/ckeditor.js'); in
RT_SiteConfig.pm, otherwise your internal links may be broken.
(/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1097)
[Tue Jul 12 12:01:04 2011] [error] Your request path is
'/rt/NoAuth/Login.html' and it doesn't match your Location(Match)
'/opt/rt4/share/html/'. This should be due to the configuration error.
See perldoc Plac
k::Handler::Apache2 for details.

It then continues quite a bit after that with similar (or the same) errors.

RT is set to run from /rt off the web server, and the configuration is
below (modified from the RT3 one that worked, but with the new handler
and whatnot I have no idea if this is right).  This is the contents of
the /etc/httpd/conf.d/rt4.conf file


Alias /rt "/opt/rt4/share/html/"
LDAPVerifyServerCert off

<Directory "/opt/rt4/share/html/">

  AllowOverride All
  Options ExecCGI +FollowSymLinks

  AuthLDAPURL ldaps://<<ldappy-stuff>>
  require valid-user
  AuthzLDAPAuthoritative off
  AuthBasicProvider ldap
  AuthType Basic
  AuthName "Peyton UNIX Systems"

  RewriteEngine On
  RedirectMatch permanent (.*)/$ $1/index.html
  AddDefaultCharset UTF-8
  SetHandler modperl
  PerlResponseHandler Plack::Handler::Apache2
  PerlSetVar psgi_app /opt/rt4/sbin/rt-server

</Directory>

<Directory "/opt/rt4/share/html/REST/1.0/NoAuth">
  AllowOverride None
  Satisfy Any
</Directory>

<Directory "/opt/rt4/share/html/NoAuth">
  AllowOverride None
  Satisfy Any
</Directory>

<Perl>
  use Plack::Handler::Apache2;
  Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
</Perl>


I'm running Apache 2.2.3 on CentOS 5.5 with a freshly installed RT 4.0.1
pointed to an upgraded RT3 database (copied the database & performed the
upgrade steps from the docs).

NB: I removed the RedirectMatch up there since I saw it wasn't in the
new documentation for the web interface, but all that did was change the
error message(s) to this:
[Tue Jul 12 12:11:45 2011] [error] Your request path is '/rt/' and it
doesn't match your Location(Match) '/opt/rt4/share/html/'. This should
be due to the configuration error. See perldoc Plack::Handler::Apache2
for details.
[Tue Jul 12 16:11:45 2011] [warn]: The actual SCRIPT_NAME (/rt/) does
NOT match the configured WebPath (/rt). Perhaps you should Set($WebPath,
'/rt/'); in RT_SiteConfig.pm, otherwise your internal links may be
broken. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1097)


-- 
Steve Huston - W2SRH - Unix Sysadmin, Dept. of Astrophysical Sciences
  Princeton University  |    ICBM Address: 40.346525   -74.651285
    206 Peyton Hall     |"On my ship, the Rocinante, wheeling through
  Princeton, NJ   08544 | the galaxies; headed for the heart of Cygnus,
    (267) 793-0852      | headlong into mystery."  -Rush, 'Cygnus X-1'