[rt-users] Why no search options for Deleted tickets?

[Kevin Falcone]

On Tue, Jul 12, 2011 at 03:36:12PM -0600, Thierry Thelliez wrote:
> I am just curious as why one cannot search for deleted items from the
> UI (3.8.7).  Is there a technical reason? Or a process issue?
> 
> In a past email discussion, I saw that one could create a special page
> to display the deleted tickets. But I just wonder the reason why it is
> not available in the first place.

Process.  Deleted tickets are supposed to be deleted.
You possibly want resolved, rejected or a custom inactive status.

You should be able to remove DeleteTicket if you don't want users
using it.

-kevin
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