[rt-users] Custom Fields (Applies to Ticket Transactions) - not saving at ticket level

[Tim Cutts]

On 12 Jul 2011, at 23:10, Yan Seiner wrote:

> This explains why I have not been able to get this to work.  :-)
> 
> I am trying to figure out some way of tagging specific transactions.  I
> have users who upload specific documents, or make specific comments, that
> need to be tagged a certain way.  For example, one of our engineers might
> upload a cost estimate to a ticket.  I want that transaction to be tagged
> as a cost estimate, so we can find it later on.
> 
> Is there any way to do that?  I don't want to rely on file names, as this
> gets dicey.  Any way to add a tag to a transaction that is searchable?

I can think of a bit of a hack; you could have a scrip which notices such transactions, and adds the transaction ID to a ticket level custom field.  You can then search on that custom field, and probably do something to make the results a clickable link to the transaction in question.

Tim

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