[rt-users] RT Upgrade from 3.8.8 to 4.0.0 Problem

[Roberto Hoyle]

Kevin Falcone <falcone <at> bestpractical.com> writes:

> Out of curiousity, why was an old version of RT-Authen-ExternalAuth in
> your RT tree?  Did you upgrade in-place rather than into a clean
> directory?

Yes, this was an upgrade-in-place.  I inherited the upgrade from someone
else who did the original install, so I didn't know what local
customizations had been done and figured that an upgrade would be safer
than a fresh install.

Is this going to be a problem?

I'm noticing some RTFM issues from the database update, namely that it
couldn't update RTFM because 2.0 was installed.  I don't believe that we
use RTFM at all. Can this error be ignored, or is there a way to nuke
this part of the database so that a fresh install of the most recent
RTFM will work?

thanks,

r.

Processing 3.8.9
setlogsock(): type='tcp': TCP service unavailable at
/usr/local/lib/perl5/site_perl/5.8.9/Log/Dispatch/Syslog.pm line 75
Now inserting data.
[Tue Jul 12 15:16:46 2011] [warning]: Use of uninitialized value in
string eq at
/data/website-packages/libdesign/rt/sbin/../lib/RT/Template.pm line 627,
<> line 1.
(/data/website-packages/libdesign/rt/sbin/../lib/RT/Template.pm:627)
[Tue Jul 12 15:16:46 2011] [warning]: Use of uninitialized value in
string eq at
/data/website-packages/libdesign/rt/sbin/../lib/RT/Template.pm line 627,
<> line 1.
(/data/website-packages/libdesign/rt/sbin/../lib/RT/Template.pm:627)
[Tue Jul 12 15:16:46 2011] [warning]: Use of uninitialized value in
string eq at
/data/website-packages/libdesign/rt/sbin/../lib/RT/Template.pm line 627,
<> line 1.
(/data/website-packages/libdesign/rt/sbin/../lib/RT/Template.pm:627)
Processing 3.9.1
Now inserting data.
Processing 3.9.2
Now inserting data.
Processing 3.9.3
Now populating database schema.
Processing 3.9.5
Now populating database schema.
Processing 3.9.6
Now populating database schema.
Processing 3.9.7
Now populating database schema.
Now inserting data.
Processing 3.9.8
Now populating database schema.
Now inserting data.
[Tue Jul 12 15:17:35 2011] [error]: You appear to be upgrading from RTFM
2.0 - We don't support upgrading this old of an RTFM yet
(./etc/upgrade/3.9.8/content:14) 
[Tue Jul 12 15:17:35 2011] [error]: We
found RTFM tables in your database.  Checking for content.
(./etc/upgrade/3.9.8/content:17) 
[Tue Jul 12 15:17:35 2011] [warning]:
DBD::Oracle::db selectall_arrayref failed: ORA-00942: table or view does
not exist (DBD ERROR: error possibly near <*> indicator at char 37 in
'SELECT count(*) AS articlecount FROM <*>FM_Articles') [for Statement
"SELECT count(*) AS articlecount FROM FM_Articles"] at
./etc/upgrade/3.9.8/content line 19. (./etc/upgrade/3.9.8/content:19)
Processing 4.0.0rc2
Processing 4.0.0rc4
Now populating database schema.
Processing 4.0.0rc7
Now inserting data.
Processing 4.0.1
Now inserting data.
Done.