[rt-users] Scrip Issue: Notify other recipients if not created by queue manager

[Matt Brennan]

Kevin,

  That was exactly my issue. Thank you.

-Matt

On Mon, Jul 18, 2011 at 11:11, Kevin Falcone <falcone at bestpractical.com> wrote:
> On Fri, Jul 15, 2011 at 05:36:30PM -0400, Matt Brennan wrote:
>> Greetings,
>>
>>   This one has been stumping me for a week now so I figure it's time
>> to ask for help. I am trying to create two scrips, neither of which I
>> can get to work. The first and more important is to notify "other
>> recipients" only if the ticket was not submitted by a member of the
>> queue managers group for the appropriate queue.
>>
>>   I.E. A user submits a ticket in the ServerAdmin queue, the queue
>> managers for that queue get notified. However, if I submit a ticket in
>> that queue, the rest of the queue managers should not be notified.
>> Notifying the group is not an issue, however whenever I submit a
>> ticket it still causes notification. The User Defined condition I have
>> is:
>>
>> if ($self->TransactionObj->Type eq 'Create') {
>>   my $GroupObj = RT::Group->new( $RT::SystemUser );
>>   $GroupObj->LoadUserDefinedGroup( $self->TicketObj->QueueObj->Name );
>>   if ($GroupObj->HasMemberRecursively( $self->CurrentUser->PrincipalObj )) {
>
> You should $RT::Logger->error() out $self->CurrentUser information, it
> isn't who you think it is.
>
> $self->TransactionObj->CreatorObj->PrincipalObj is likely to be closer
> to what you want
>
> -kevin
>
>>     return 0;
>>   }
>>   return 1;
>> }
>>
>> The LoadUserDefinedGroup paramater should be correct -- I have the
>> group for queue managers named identical to the queue.
>>
>> Thanks,
>> Matt Brennan
>>
>> --------
>> 2011 Training: http://bestpractical.com/services/training.html
>
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
>