[rt-users] One-Time CC Not Sending

[Ruslan Zakirov]

Hi,

Enable debug logging. RT dumps a lot of data regarding recipients.

One thing is that one time recipients are affected by NotifyActor option
and squelching.

On Wed, Jul 20, 2011 at 11:58 PM, Matt Brennan <brennanma at gmail.com> wrote:
> Good Day,
>
>  I am having an issue where the One-Time CC doesn't seem to be
> working on any of my queues. I have confirmed I have the follow
> scrip's installed globally:
>
> On Correspond Notify Other Recipients with Template Correspondance
> On Comment Notify Other Recipients as Commant with Template Correspondance
>
> No matter what I try, it won't CC. It does log RT-Send-CC on the
> message with the proper address but doesn't record an outgoing message
> to the user.
>
> Thanks,
> Matt
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
>



-- 
Best regards, Ruslan.