[rt-users] Error when receiving emails from external (e.g. gmail) accounts

[Gerrard Leach]

Gerrard Leach xxxxx at gmail.com
to	rt at domain.com
date	Thu, Jul 14, 2011 at 2:46 PM
subject	Checking routing
mailed-by	gmail.com
	
hide details Jul 14 (7 days ago)
	
This is a test ticket.

Just validating the routing of emails.

Gerrard

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Thursday, July 21, 2011 10:36 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Error when receiving emails from external (e.g. gmail) accounts

Are you quoting the literal body of your email there, or have you quoted the subject and then the body.

It would be better to see something in standard internet email format with headers and the body so I'm clear what you're feeding in.

-kevin

On Thu, Jul 21, 2011 at 10:25:22AM -0400, Gerrard Leach wrote:
> Content is
> 
> Subject: Check Routing
> Body:
> This is a test ticket
> Just validating the routing of emails.
> 
> 
> I will review the readme for this feature of RT to fully understand it.
> 
> Thanks again
> Gerrard
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin 
> Falcone
> Sent: Wednesday, July 20, 2011 8:52 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Error when receiving emails from external 
> (e.g. gmail) accounts
> 
> On Tue, Jul 19, 2011 at 03:21:51PM -0400, Gerrard Leach wrote:
> > After performing the search for users, I do see many users, however I don't see one from my personal email account which gave me the error I started the ticket with.
> > I guess I am not familiar with CommandByMail vs. other options for creating and responding to tickets.
> 
> What is the content of the email you are testing from your gmail 
> account?  Also, to learn more about CommandByMail, you can read the 
> README and INSTALL files that ship with it.  They're also linked from
> here:
> http://search.cpan.org/dist/RT-Extension-CommandByMail/
> 
> -kevin
> 
> --------
> 2011 Training: http://bestpractical.com/services/training.html