[rt-users] Unable to transfer tickets to a queue with a different lifecycle

[Ian Roy]

Hi,

I'm trying to allow ticket transfers between two queues that have modified lifecycles and I'm running into a snag: "There is no mapping for statuses between these queues. Contact your system administrator."

I've attempted to configure the status mapping in RT_SiteConfig.pm, but I must be missing something.  Could someone confirm that I've got the formatting proper? Also, do I need to place this in each corresponding lifecycle, or just once in the lifecycle section of the file?


_maps__ => {
'swdev -> default' => {
'Created => new',
'InDevelopment => open',
'Completed => resolved',
.... Etc...
   },
},

I would greatly appreciate any assistance with my somewhat simple (yet frustrating) problem.

Thanks,
Ian
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