[rt-users] Scrip to - On owner change add owner name to subject

[Thomas Sibley]

On 07/25/2011 09:15 AM, Joe Harris wrote:
> We are rolling out a new RT system for all users in our company.
> Previously we have used RT in our engineering group through several
> versions over the last 8 years.  The new RT system will be replacing a
> homegrown task management system they have been using for some time.
> One of the requirements from above is that the owner name be in the
> subject to help keep track at a glance of who owns what.  Anyone have
> any ideas?

This is just a few simple template modifications.  You want to put:

    {$Ticket->OwnerObj->Name}

In the Subject: line of the templates where you see fit.

If you look at the stock Transaction template, you'll see that very
snippet of code and a few others.

Thomas