[rt-users] Problem with making a custom scrip

[Kevin Falcone]

On Tue, Jul 26, 2011 at 02:40:21PM +0200, Bart wrote:
>    The first problem I have is that the SLA is already set to the value "Normal", I see the scrip
>    running but it keeps saying "Set SLA Low to Normal" or similar for Urgent (normal is ignored).
>    So I get a feeling it does something, but it doesn't actually change the content of the SLA
>    field.
>    Maybe it's the type of CF that the SLA field is, it's a dropbox with the three options Urgent,
>    Normal and Low. But I thought it shouldn't matter?!
>    The second problem is that if the SLA field is set to (no value) then the scrip gives the
>    error "Low is no longer a value for custom field SLA", which could be the same issue as the
>    first? Not able to fill the actual field?
>    Any thoughts on this? (the above code is a little different but I get the same results as the
>    first code)

Where do you see these messages, in the webui?  Are you doing this on
create or from the Basics page and setting the SLA to normal or unset
there?

You may need to switch your scrip type to transactionbatch to it runs
after the web updates finish.

-kevin
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