[rt-users] LDAPImport bug with RT-Authen-ExternalAuth

[Shawn M Plummer]

On Jul 27, 2011, at 5:40 PM, Kevin Falcone wrote:

> You've left off a number of useful debugging messages from
> CanonicalizeUserInfo which came right before this.  Without those,
> it's hard to tell what's going on
> 

I set $LogToSyslog to debug in RT_Config and tried again. Is this what you were referring to? Or do I need to turn something on to get better messages from CanonicalizeUserInfo?


Here is everything I got from tailing /var/log/httpd/* and /var/log/message while I attempted to login with the new AD user I created today.

Jul 27 19:44:28 rtdevel RT: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Disabled: 0, EmailAddress: , Gecos: rttestuser, Name: rttestuser, Privileged: 0 (/opt/rt4devel/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)
Jul 27 19:44:28 rtdevel RT: Couldn't create user rttestuser: Could not set user info (/opt/rt4devel/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:129)

==> /var/log/httpd/rt4devel_error_log <==
[Wed Jul 27 19:44:28 2011] [warn] [client 137.238.60.9] mod_fcgid: stderr: [Wed Jul 27 23:44:28 2011] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Disabled: 0, EmailAddress: , Gecos: rttestuser, Name: rttestuser, Privileged: 0 (/opt/rt4devel/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536), referer: https://rtdevel.geneseo.edu/NoAuth/Login.html
[Wed Jul 27 19:44:28 2011] [warn] [client 137.238.60.9] mod_fcgid: stderr: [Wed Jul 27 23:44:28 2011] [error]: Couldn't create user rttestuser: Could not set user info (/opt/rt4devel/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:129), referer: https://rtdevel.geneseo.edu/NoAuth/Login.html
[Wed Jul 27 19:44:28 2011] [warn] [client 137.238.60.9] mod_fcgid: stderr: [Wed Jul 27 23:44:28 2011] [error]: FAILED LOGIN for rttestuser f, referer: https://rtdevel.geneseo.edu/NoAuth/Login.html

==> /var/log/messages <==
Jul 27 19:44:28 rtdevel RT: FAILED LOGIN for rttestuser from 137.238.60.9 (/opt/rt4devel/sbin/../lib/RT/Interface/Web.pm:655)

==> /var/log/httpd/rt4devel_error_log <==
[Wed Jul 27 19:44:31 2011] [warn] [client 137.238.60.9] mod_fcgid: stderr: rom 137.238.60.9 (/opt/rt4devel/sbin/../lib/RT/Interface/Web.pm:655), referer: https://rtdevel.geneseo.edu/NoAuth/Login.html

==> /var/log/httpd/rt4devel_access_log <==
137.238.60.9 - - [27/Jul/2011:19:44:27 -0400] "POST /NoAuth/Login.html HTTP/1.1" 200 4534 "https://rtdevel.geneseo.edu/NoAuth/Login.html" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7) AppleWebKit/534.48.3 (KHTML, like Gecko) Version/5.1 Safari/534.48.3"




~~~~~~~~~~~~~
Shawn Plummer
Systems Manager
CIT SUNY Geneseo
"The mind can make substance, and people planets of its own with beings brighter than have been, and give a breath to forms which can outlive all flesh." -Lord Byron