[rt-users] Tuning RT4

[Jeff Fearn]

On 07/27/2011 06:38 PM, john s. wrote:
>
>
> Hello Jeffry
>
> Due to your really large RT Environment...
>
> I have tested
>
> rt 4.0.0.1
>
> and rt 3.8.9
>
> only with a few user and tickets ..
>
> maybe rt 4 can handle large rt instances much better than rt 3.8.8 and by
> the othe one is vice versa?
>
> so if this isn't the case could you post your config ? which has sth to be
> with the  actual issue? i think i'll be helpful
>
> best regards john
>
>
>

Sure, not much different from what's in the docs:


--- start /etc/httpd/conf.d/rt.conf ---

Alias /rt "/usr/share/rt/html"
Alias /NoAuth "/usr/share/rt/html/NoAuth"

<Location /rt>
   RedirectMatch permanent (.*)/$ $1/index.html
   SetHandler modperl
   PerlResponseHandler Plack::Handler::Apache2
   PerlSetVar psgi_app /usr/sbin/rt-server

--- snip authentication settings ---

   Order deny,allow
   Allow from localhost localhost.localdomain
   Deny from all
</Location>

<Location /rt/NoAuth/>
	Order deny,allow
	Allow from any
</Location>

<Perl>
   use Plack::Handler::Apache2;
   Plack::Handler::Apache2->preload("/usr/sbin/rt-server");
</Perl>

--- end /etc/httpd/conf.d/rt.conf ---

And here are the general settings:

--- start /etc/rt/RT_SiteConfig.pm ---

Set(%GnuPG, Enable => 0 );
Set($UseSQLForACLChecks, 1);
Set($AutocompleteOwners, 1);
Set($ArticleOnTicketCreate, 1);
Set(@Active_MakeClicky, qw(httpurl));
Set($ParseNewMessageForTicketCcs , 1);
Set($StrictLinkACL, 0);
Set($PluginPath,"/usr/share/rt/plugins");
Set($UseSideBySideLayout, 0);
Set($ChartsTimezonesInDB, 1);
Set($UseTransactionBatch, 1);

---end /etc/rt/RT_SiteConfig.pm ---

Cheers, Jeff.