[rt-users] Ticket random creation error

[Thomas Sibley]

On 05/31/2011 11:09 AM, Jean-Philippe Houde wrote:
> My client have a strange problem on his 3.6.4 RT using Oracle 11g (on a
> separate server). Tickets fail to create randomly. It is not related to a
> specific queue, e-mail address or e-mail format. Not related to a specific
> user as well.
> 
[snip]
> I'd like to have information about how RT works internally regarding getting
> the Nobody user ID and if there is some kind of caching. If so, for how
> long? Where?

There is certainly caching going on, but 3.6.4 is so old I'd have to go
digging in the code to look at exactly what it's doing.  I suspect
upgrading to a recent version would fix the problem.  If it didn't, then
we could at least fix the bug once replicated in the latest version.

Thomas