[rt-users] RT4 upgrade woes - user accounts lock?

Joshua Knarr knarrj at gsicommerce.com
Mon Jun 6 10:57:01 EDT 2011


Kevin,

No-one can log in (including root). I eventually figured out I could
reset a password with: 
UPDATE Users SET Password=md5('password') WHERE Name='knarrj';

This resets the password of the user. I changed my loglevel to debug and
restarted httpd and sure enough I'm locked out again.

log snippit:
[Mon Jun  6 14:54:10 2011] [debug]: RT's GnuPG libraries couldn't
successfully read your configured GnuPG home directory
(/opt/rt4/var/data/gpg). PGP support has been disabled
(/opt/rt4/sbin/../lib/RT/Config.pm:521)
[Mon Jun  6 14:54:29 2011] [error]: FAILED LOGIN for knarrj from
172.25.30.147 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:639)
[Mon Jun  6 14:54:36 2011] [error]: FAILED LOGIN for knarrj from
172.25.30.147 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:639)
[Mon Jun  6 14:54:50 2011] [error]: FAILED LOGIN for knarrj from
172.25.30.147 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:639)

Extensions - we're very boring here and have no extensions installed.

Thanks,
Josh

On Mon, 2011-06-06 at 10:45 -0400, Kevin Falcone wrote:

> On Mon, Jun 06, 2011 at 09:29:03AM -0400, Joshua Knarr wrote:
> >    I am upgrading from RT 3.4.5 to RT 4.
> > 
> >    I read the docs and stopped at 3.8, did the schema stuff, and then continued to 4 per the
> >    instructions for upgrading mysql also.
> > 
> >    On the new system it runs for a few hours just fine, but then suddenly everyones account gets
> >    locked.
> 
> What does "everyones account gets locked" mean?
> What is in your debug logs.
> What extensions do you have installed.
> 
> -kevin
> 
> >    I restarted the services, I checked my configs, I'm coming up empty. What went wrong or where
> >    should I be looking?


-- 
Joshua Knarr
Systems Engineer
GSI Commerce, Inc.  http://www.gsicommerce.com
E-Mail: knarrj at gsicommerce.com
Office: 610-491-7110
Mobile: 484-636-7371

The information contained in this electronic mail transmission is
intended only for the use of the individual or entity named in this
transmission. If you are not the intended recipient of this
transmission, you are hereby notified that any disclosure, copying or
distribution of the contents of this transmission is strictly prohibited
and that you should delete the contents of this transmission from your
system immediately. Any comments or statements contained in this
transmission do not necessarily reflect the views or position of GSI
Commerce, Inc. or its subsidiaries and/or affiliates.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110606/fa30c11d/attachment.htm>


More information about the rt-users mailing list