[rt-users] Group permission to comment but not reply

[Mike DeVries]

Thanks. I wanted the group rights to apply to all queues so I set those 
permissions globally. However i find that a user in the dev group is 
still able to reply to tickets. Is it because users in the dev group are 
also privileged users, which have the right to reply to tickets?

How are rights conflicts resolved? Do restrictions take precedence over 
rights? Do rights of system groups trump rights of personal groups? Do 
rights on specific queues trump global rights?

How is the best way to restrict rights of users who are in multiple groups?

Thanks,
Mike

On 6/3/2011 7:17 AM, Ruslan Zakirov wrote:
> Hi,
>
> Don't grand ModifyTicket and ReplyToTicket to developers group. This
> includes avoid granting these rights on top system groups. Grant them
> ShowTicket and CommentTicket rights.
>
> In UI open configuration ->  queues ->  pick support queue ->  group
> rights. RT4's rights UI is different, but at the end it allows you as
> much as RT3.
>
> On Fri, Jun 3, 2011 at 3:07 PM, Mike DeVries<mike at dido.ca>  wrote:
>> I'm installing RT 4 for a software company. Customer issues are handled by
>> support staff and may need to go to the development team. I've set up the
>> two groups and populated them but I'm having trouble understanding how I can
>> allow the dev team to comment on tickets but not reply, while allowing the
>> support team both permissions. The Group configuration page doesn't seem to
>> include those permissions
>>
>> Can someone help me with the correct procedure, or point me to the pertinent
>> documentation?
>>
>> Thanks,
>> Mike
>>
>>
>
>


-- 
Mike DeVries
*Dido Internet Inc*
514-990-4444
mike at dido.ca
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110606/d828da78/attachment.htm>