[rt-users] RT4 upgrade woes - user accounts lock?
Joshua Knarr
knarrj at gsicommerce.com
Tue Jun 7 15:48:19 EDT 2011
Attached.
On Tue, 2011-06-07 at 11:52 -0400, Kevin Falcone wrote:
> On Tue, Jun 07, 2011 at 09:23:42AM -0400, Joshua Knarr wrote:
> > We seriously do not have any extensions, either on the old host or the new host. We would like
> > to be able to use LDAP at some point but it isn't looking good for keeping confluence overall.
> >
> > I wiped the new box and I wiped the database host and redid the entire process from the get go
> > - we're still experiencing the same problem.
> >
> > It looks like RT is having problems matching the SHA hashes, but I'm really not sure what's
> > going on. I know in users.pm we convert the password the first time the user logs in from MD5
> > to SHA, but then it seems to fail all the new SHA matches. WTF?
>
> You should be running the vulnerable-passwords script as documented in
> the UPGRADING-3.8 documentation which means passwords will already be
> in the new SHA format.
>
> Did you do all the upgrade steps?
>
> Please run 'SHOW CREATE TABLE Users'
>
> -kevin
>
> > On Mon, 2011-06-06 at 10:57 -0400, Kevin Falcone wrote:
> >
> > On Mon, Jun 06, 2011 at 10:44:46AM -0400, Joshua Knarr wrote:
> > > I just tracked this down to the password changing in the database...
> > >
> > > If I try to log in after upgrading - it works for awhile then stops working. The question is
> > > why?
> > >
> > > The workaround:
> > > UPDATE Users SET Password=md5('password') WHERE Name='knarrj';
> > >
> > > This isn't good. I would vastly prefer to not have to run the upgrade again and I would really
> > > like to use the old passwords. Is there a workaround? What changed?
> >
> > What changed was
> > [1]http://lists.bestpractical.com/pipermail/rt-announce/2011-January/000185.html
> >
> > It is also documented in docs/UPGRADING-3.8
> >
> > It sounds like you have an extension somewhere that clobbers the new
> > password checking routine. It also sounds like you missed some parts
> > of the upgrade.
> >
> > -kevin
> >
> > > On Mon, 2011-06-06 at 09:29 -0400, Joshua Knarr wrote:
> > >
> > > I am upgrading from RT 3.4.5 to RT 4.
> > >
> > > I read the docs and stopped at 3.8, did the schema stuff, and then continued to 4 per the
> > > instructions for upgrading mysql also.
> > >
> > > On the new system it runs for a few hours just fine, but then suddenly everyones account
> > > gets locked.
> > >
> > > I restarted the services, I checked my configs, I'm coming up empty. What went wrong or
> > > where should I be looking?
> >
> > --
> > Joshua Knarr
> > Systems Engineer
> > GSI Commerce, Inc. [2]http://www.gsicommerce.com
> > E-Mail: [3]knarrj at gsicommerce.com
> > Office: 610-491-7110
> > Mobile: 484-636-7371
> >
> > The information contained in this electronic mail transmission is intended only for the use of
> > the individual or entity named in this transmission. If you are not the intended recipient of
> > this transmission, you are hereby notified that any disclosure, copying or distribution of the
> > contents of this transmission is strictly prohibited and that you should delete the contents
> > of this transmission from your system immediately. Any comments or statements contained in
> > this transmission do not necessarily reflect the views or position of GSI Commerce, Inc. or
> > its subsidiaries and/or affiliates.
> >
> > References
> >
> > Visible links
> > 1. http://lists.bestpractical.com/pipermail/rt-announce/2011-January/000185.html
> > 2. http://www.gsicommerce.com/
> > 3. mailto:hellerk at gsicommerce.com
--
Joshua Knarr
Systems Engineer
GSI Commerce, Inc. http://www.gsicommerce.com
E-Mail: knarrj at gsicommerce.com
Office: 610-491-7110
Mobile: 484-636-7371
The information contained in this electronic mail transmission is
intended only for the use of the individual or entity named in this
transmission. If you are not the intended recipient of this
transmission, you are hereby notified that any disclosure, copying or
distribution of the contents of this transmission is strictly prohibited
and that you should delete the contents of this transmission from your
system immediately. Any comments or statements contained in this
transmission do not necessarily reflect the views or position of GSI
Commerce, Inc. or its subsidiaries and/or affiliates.
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Table Create Table
Users CREATE TABLE `Users` (\n `id` int(11) NOT NULL auto_increment,\n `Name` varchar(200) NOT NULL default '',\n `Password` varbinary(40) default NULL,\n `Comments` text,\n `Signature` text,\n `EmailAddress` varchar(120) character set ascii default NULL,\n `FreeformContactInfo` text,\n `Organization` varchar(200) default NULL,\n `RealName` varchar(120) default NULL,\n `NickName` varchar(16) default NULL,\n `Lang` varchar(16) character set ascii default NULL,\n `EmailEncoding` varchar(16) character set ascii default NULL,\n `WebEncoding` varchar(16) character set ascii default NULL,\n `ExternalContactInfoId` varchar(100) default NULL,\n `ContactInfoSystem` varchar(30) default NULL,\n `ExternalAuthId` varchar(100) default NULL,\n `AuthSystem` varchar(30) default NULL,\n `Gecos` varchar(16) default NULL,\n `HomePhone` varchar(30) default NULL,\n `WorkPhone` varchar(30) default NULL,\n `MobilePhone` varchar(30) default NULL,\n `PagerPhone` varchar(30) default NULL,\n `Address1` varchar(200) default NULL,\n `Address2` varchar(200) default NULL,\n `City` varchar(100) default NULL,\n `State` varchar(100) default NULL,\n `Zip` varchar(16) default NULL,\n `Country` varchar(50) default NULL,\n `Timezone` varchar(50) character set ascii default NULL,\n `PGPKey` blob,\n `Creator` int(11) NOT NULL default '0',\n `Created` datetime default NULL,\n `LastUpdatedBy` int(11) NOT NULL default '0',\n `LastUpdated` datetime default NULL,\n `LastLoggedIn` datetime default NULL,\n `AuthToken` varchar(16) character set ascii default NULL,\n PRIMARY KEY (`id`),\n UNIQUE KEY `Users1` (`Name`),\n KEY `Users4` (`EmailAddress`)\n) ENGINE=InnoDB AUTO_INCREMENT=3016828 DEFAULT CHARSET=utf8
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