[rt-users] Could not load valid user

[Kevin Falcone]

On Thu, Jun 09, 2011 at 12:01:42PM -0700, Kenneth Crocker wrote:
>    Set($SenderMustExistInExternalDatabase, 1);

This config options doesn't exist in the 3.8 codebase.

>    Set($ValidateUserEmailAddresses, 1);
> 
>    Set($AutoCreate, [Privileged , 0]);

I think you're getting lucky there, that's supposed to be a hashref
not an arrayref

>    and for our LDAP confiuration:
> 
>    Set($AutoCreateNonExternalUsers, 1);

That's specific to RT::Authen::ExternalAuth

-kevin

>    Now, for all this to work, you have to make sure that you aren't granting a "world of rights"
>    to the "Unprivileged". We're very conservative about the control we grant to our users and
>    ALWAYS use Groups. We do NOT grant ANY privileges to individual users. That way, only the
>    "Privileged" get any real rights because they have to be in a group and only "Privileged"
>    users can be in a group.
> 
>    Hope this helps.
> 
>    Kenn
>    LBNL
> 
>    On Thu, Jun 9, 2011 at 10:48 AM, Eric Stoycon <[1]estoycon at gmail.com> wrote:
> 
>      Kevin,
>      I fixed the syntax of that entry.
>      It is still failing
> 
>      Here is the revelent log section
> 
>      [Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object
>      (/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322)
>      [Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object
>      (/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322)
>      [Thu Jun 9 17:41:44 2011] [error]: RT could not load a valid user, and RT's
>      configuration does not allow
>      for the creation of a new user for this email
>      (xxxx.x.xxxxxxx at xxxxxxxxxxxxx.xxx).
> 
>      You might need to grant 'Everyone' the right 'ReplyToTicket' for the
>      queue Scrip. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
>      [Thu Jun 9 17:41:49 2011] [crit]: : Could not send mail.
>      (/opt/rt3/bin/../lib/RT/Interface/Email.pm:478)
>      [Thu Jun 9 17:41:49 2011] [error]: Could not record email: Could not load a
>      valid user (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75)
>      On Thursday, June 09, 2011 12:51:57 PM Kevin Falcone wrote:
>      > On Thu, Jun 09, 2011 at 12:44:35PM -0400, Eric Stoycon wrote:
>      > > Greetings everyone,
>      > >
>      > >
>      > > I've been strugging with this weeoe for a few days and frankly I am
>      > > stumped. Here is the situation. I need to users who are not in the RT
>      > > users table to have the ability to reply to a ticket via email. I've
>      > > gone though the mail list and tried several of the suggestions I found
>      > > there but none have solved my isssue.
>      >
>      > Please post a complete log message
>      >
>      > > This is internal auth only no external auth in place.
>      > >
>      > > I've tried granting 'everyone' the 'ReplyToTicket' right and it fails.
>      > >
>      > > Config options I have enabled
>      > >
>      > > Set($WebFallbackToInternalAuth, 1);
>      > > Set($WebExternalAuto, 1);
>      >
>      > These two only apply to external auth, if you're not using it, they
>      > won't affect the system
>      >
>      > > Set($AutoCreateNonExternalUsers, 1);
>      >
>      > This only applies to RT-Authen-ExternalAuth and is unused in a vanilla RT
>      >
>      > > Set($AutoCreate, Privileged => 0);
>      >
>      > This syntax is invalid, fixing it might help
>      >
>      > -kevin
>      >
>      > > System Info
>      > >
>      > > OS: RHEL 4
>      > > DB: MySql
>      > > RT ver: 3.8.2 (I know the version is old, but I am stuck with it for
>      > > now) Perl: 5.10.0
>      > >
>      > > Any pointers would be wonderful
>      > >
>      > > Thanks
>      > > Eric
>      > >
>      > > -----BEGIN PGP SIGNATURE-----
>      > > Version: GnuPG v1.4.11 (GNU/Linux)
>      > >
>      > > iQEcBAABAgAGBQJN8PhzAAoJEPxXSAAVYnY8XRwH/349Kr79jJyc4yS4j6nnih05
>      > > w4+Nli7c9DdUZnUMczwANzRRiR6+Nud1XsJ7zSKvlDwDnV3vHPYkgNLmzpmOiKvY
>      > > va0C9DPfpayLBRd3UIfBElIOGBy9p+tc7+6ltPxdzByOy3o6xtt3FY8A9T2h1r92
>      > > UKyRgKCwuTcaEiri8uiQgzV8SsIilmg6z4MNOQkkgGDtdVxq8l+cNGEyoAUqMqyV
>      > > sUQwOOr/+DEl5bSzp3K/BsNMHSY0TAaNb7nAMbjVrMXxx0zF7egzuMDIAQLo5/Av
>      > > WhqQj4z2mq+znu0uBYpK599ZVzlDNcupAnMUyOMCmgKM3JJnNFucWwJxiklwmB8=
>      > > =TogE
>      > > -----END PGP SIGNATURE-----
> 
> References
> 
>    Visible links
>    1. mailto:estoycon at gmail.com
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