[rt-users] Could not load valid user

[Kevin Falcone]

On Thu, Jun 09, 2011 at 01:48:06PM -0400, Eric Stoycon wrote:
> 
> [Thu Jun  9 17:41:44 2011] [crit]: HasRight called with no valid object 
> (/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322)
> [Thu Jun  9 17:41:44 2011] [crit]: HasRight called with no valid object 
> (/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322)
> [Thu Jun  9 17:41:44 2011] [error]: RT could not load a valid user, and RT's 
> configuration does not allow
> for the creation of a new user for this email 
> (xxxx.x.xxxxxxx at xxxxxxxxxxxxx.xxx).
>  
> You might need to grant 'Everyone' the right 'ReplyToTicket' for the
> queue Scrip. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)

This line

> [Thu Jun  9 17:41:49 2011] [crit]: : Could not send mail. 
> (/opt/rt3/bin/../lib/RT/Interface/Email.pm:478)

is actually indicative of a bad misconfiguration in your
RT_SiteConfig.pm that you should look into around SendmailPath

Once you get that cleared up, turning on LogStackTrace to 'error' will
tell you a lot more about what is causing your crits and errors.
Turning on debug logging may help also.

-kevin

> [Thu Jun  9 17:41:49 2011] [error]: Could not record email: Could not load a 
> valid user (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75)
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