[rt-users] limit ticket list display on requestor login

[Raed El-Hames]

Giuseppe,

I will not give the Everyone group rights other than Create Ticket and ReplyToTicket (and this is only to get the email side of things working properly).I also would not give any rights to the Unprivileged group.

For your purposes I would suggest you give the Requestor Role rights to ShowTicket/ModifyTicket/ReplyToTicket, and if your requestors are Unprivileged then their login will redirect them to the SelfService portal which is restricted.

Hope that helps;
Regards;
Roy 

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Giuseppe Sollazzo
> Sent: 10 June 2011 10:43
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] limit ticket list display on requestor login
> 
> Hi,
> I guess I'm not getting this right.
> 
> I'd like that a user, upon login, were able to only see the tickets for
> which they are a requestor (in a given queue).
> 
> Let's say I have a group G and a queue Q. If rights for G on Q are
> "Create tickets" and "View queue" obviously they see all tickets in the
> queue, whereas "Create tickets" alone does not allow them to see any
> ticket.
> 
> To keep things tidy, I've also given the same rights to Everyone,
> Privileged, Unprivileged.
> 
> Is what I want to do feasible with just permissions management?
> 
> Thanks,
> Giuseppe
> 
> --
> ____________________________________
> 
> Giuseppe Sollazzo
> Senior Systems Analyst
> Computing Services
> Information Services
> St. George's, University Of London
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> 
> Email: gsollazz at sgul.ac.uk
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