[rt-users] User creation failed in mailgateway: Name in use

[declaya]

Robert-356 wrote:
> 
> Hi,
> 
> Bugging me for days, I'm sending an email to RT to create a ticket,
> the address already exists in the database.
> 
> I send it, it fails and I receive back 3 emails
> 1. "User creation failed in mailgateway: Name in use"
> 2. "User 'xxx at xxx' could not be loaded in the mail gateway"
> 3. "RT could not load valid user"
> 
> the log output 
> 
> Jun 10 11:28:29 eu-support RT: User creation failed in mailgateway: Name
> in use (/opt/rt3/bin/../local/lib/RT/Interface/Email.pm:244)
> 
> RT_SiteConfig
> Set($AutoCreateNonExternalUsers,1);  
> Set($ValidateUserEmailAddresses,1);                                                                
> 
> 
> 
> Globals->Group privs
>         Everyone->CreateTicket, ReplyToTicket
>         Privaleged->CreateTicket, ReplyToTicket
>         Unprivileged->CreateTicket, ReplyToTicket
> 
> this has happened on more than one occasion and ive been through quite a
> few possible fixes? and have run out of ideas,
> 
> can anyone shed some light on exactly what is going on?
> 
> best
> Saragan
> 
> 


Hi Robert-356,

are you using the RT-ExternalAuth plugin? I got similar error massages when
it was not configured correctly. Have you tried to turn it off?  
I can only tell from my research, it doesn't need to be correct, but maybe
RT tries to check if the user already exists and - if we assume that you use
ExternalAuth and your config is somehow wrong - it can't get access to the
AD server. 
My second guess: Have you double-checked all users in your db at the
frontend? Try to search after a % in the name and you will find all
registered users.

Hope this helps!

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