[rt-users] Blacklist and Bugzilla

[Keith Edmunds]

> You should probably include a full log, rather than cherry picked
> parts of it.

Fair comment. Here's the full log of a new ticket, up to the time when the
'blacklisted' message appears. I've put blank lines between each line to
reduce the confusion from wrapping.

The lines starting with an asterisk (*) are debug lines we have inserted,
and so can be ignored.

--------------------------------------------------------------------------------
[Thu Jun  9 11:33:34 2011] [debug]: Mail from user #22987
(bugzilla-internal@[REDACTED])
(/usr/share/request-tracker3.8/lib/RT/Interface/Email/Auth/MailFrom.pm:75)

[Thu Jun  9 11:33:34 2011] [debug]: About to think about scrips for
transaction #149661
(/usr/share/request-tracker3.8/lib/RT/Transaction_Overlay.pm:163)

[Thu Jun  9 11:33:34 2011] [debug]: About to think about scrips for
transaction #149662
(/usr/share/request-tracker3.8/lib/RT/Transaction_Overlay.pm:163)

[Thu Jun  9 11:33:34 2011] [debug]: About to think about scrips for
transaction #149663
(/usr/share/request-tracker3.8/lib/RT/Transaction_Overlay.pm:163)

[Thu Jun  9 11:33:34 2011] [debug]: About to think about scrips for
transaction #149664
(/usr/share/request-tracker3.8/lib/RT/Transaction_Overlay.pm:163)

[Thu Jun  9 11:33:34 2011] [debug]: About to think about scrips for
transaction #149665
(/usr/share/request-tracker3.8/lib/RT/Transaction_Overlay.pm:163)

[Thu Jun  9 11:33:34 2011] [debug]: About to prepare scrips for
transaction #149665
(/usr/share/request-tracker3.8/lib/RT/Transaction_Overlay.pm:167)

[Thu Jun  9 11:33:34 2011] [debug]: Found 9 scrips for TransactionCreate
stage with applicable type(s) Create
(/usr/share/request-tracker3.8/lib/RT/Scrips_Overlay.pm:370)

*[Thu Jun  9 11:33:34 2011] [warning]: In template autoreply (template:4)

*[Thu Jun  9 11:33:34 2011] [warning]: Requestor
bugzilla-internal@[REDACTED] in template autoreply (template:12)

*[Thu Jun  9 11:33:34 2011] [warning]: Bugzilla ticket in template
autoreply (template:15)

*[Thu Jun  9 11:33:34 2011] [warning]: Bugzilla OUT set to: @bug_id = 1733
@short_desc = pidgin client often crashes [[COMPANY] Ltd #7387]
(template:23)

[Thu Jun  9 11:33:34 2011] [info]:
<rt-3.8.8-6748-1307619214-28.7387-29-0@[COMPANY].co.uk>
bugzilla-internal@[REDACTED] was blacklisted for outbound mail on this
transaction. Skipping
(/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:828)
--------------------------------------------------------------------------------

The question, in case it's lost in the history, is "why is the address
being blacklisted" (or "how can I find out why the address is being
blacklisted" or, ultimately, "how can I stop it being blacklisted").

Thanks,
Keith
-- 
"You can have everything in life you want if you help enough other people
get what they want" - Zig Ziglar. 

Who did you help today?