[rt-users] Making original email a true attachment in AdminCC notifications

[Kevin Falcone]

On Tue, Jun 14, 2011 at 01:26:38PM -0400, Paul Fincher wrote:
>        I have been looking into changing the notification emails that are delivered to AdminCcs
>    when a ticket is created to have the original email from the requestor be a true
>    message/rfc822 attachment instead of the original content inlined in the AdminCc email.  It
>    doesn't appear you can do this directly in the template but instead It appears it requires a
>    change to the action code.  Has anyone done anything like this? Am I barking up the wrong
>    tree? I am using RT 3.8.9.

You'd need to steal from some of the forwarding code and write a custom
action to make it message/rfc822. Doing it inline in the template
doesn't work.


-kevin
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