[rt-users] Rights to Search by CF in 'Add Criteria' Box on /Search/Build.html

[Kenneth Crocker]

Michael,

Try this; remove the rights to cf's at the queue level and grant them at the
CF config screen and see what happens.

Kenn
LBNL

On Tue, Jun 14, 2011 at 3:46 PM, Michael Steen
<michael.steen at livetext.com>wrote:

> Kenn,
>
> The rights were given to the group as group rights at the queue level.
> There are no rights for the group (or for users) at the CF level.
>
> Thanks,
>
> Mike
>
>
> On Tue, Jun 14, 2011 at 4:40 PM, Kenneth Crocker <kfcrocker at lbl.gov>wrote:
>
>> Michael,
>>
>> When you applied the CF's to the Queue, did you grant rights to groups
>> withing that page or did you grant rights to the CF while in the "group
>> Rights" of the Queue?
>>
>> Kenn
>> LBNL
>>
>>
>> On Tue, Jun 14, 2011 at 2:30 PM, Michael Steen <
>> michael.steen at livetext.com> wrote:
>>
>>> Whoops... I neglected to mention that we are selecting the queue first,
>>> but still not getting the CF's in the Add Criteria list.
>>>
>>> It may or may not be relevant, but I should add that we have one group
>>> which contains the users for the department called Customer Support.  The
>>> Customer Support group has no rights given to it specifically.  There is
>>> another group called Support Actors, to which the queue level rights are
>>> granted.  The Customer Support group (contains the users), is a member of
>>> the Support Actors group (has the rights).
>>>
>>> Basically, I created an Actors, 'read/write,' and a Viewers 'read only,'
>>> group for each queue.  I'm putting 'user groups' into the appropriate 'queue
>>> rights group' based on what kind of permissions the user group needs.  The
>>> rights seem to trickle down appropriately in other cases.
>>>
>>> Thanks,
>>>
>>> Mike
>>>
>>>
>>> On Tue, Jun 14, 2011 at 3:24 PM, Kenneth Crocker <kfcrocker at lbl.gov>wrote:
>>>
>>>> Michael,
>>>>
>>>> At what point can they NOT see the CF's? When they first get into the
>>>> screen? Try selecting/adding a Queue to the criteria and wait for the
>>>> results. I suspect you will see the CF's at that point. When building a
>>>> Query, RT does not know which Cf's to show you until you've selected a
>>>> Queue. GLOBAL CF's will, of course, always show.
>>>>
>>>> Kenn
>>>> LBNL
>>>>
>>>>
>>>> On Tue, Jun 14, 2011 at 1:07 PM, Michael Steen <
>>>> michael.steen at livetext.com> wrote:
>>>>
>>>>> RT 3.8.9
>>>>>
>>>>> I have a group with these queue level rights:
>>>>>
>>>>> Current rights *(Check box to revoke right)*
>>>>>  AssignCustomFields
>>>>>  CommentOnTicket
>>>>>  CreateTicket
>>>>>  DeleteTicket
>>>>>  ForwardMessage
>>>>>  ModifyCustomField
>>>>>  ModifyTicket
>>>>>  OwnTicket
>>>>>  ReplyToTicket
>>>>>  SeeCustomField
>>>>>  SeeQueue
>>>>>  ShowOutgoingEmail
>>>>>  ShowTicket
>>>>>  ShowTicketComments
>>>>>  StealTicket
>>>>>  TakeTicket
>>>>>  Watch
>>>>>
>>>>> The users within that group can see custom fields on the
>>>>> /Ticket/Display.html page.  However, they do not see custom fields in the
>>>>> 'Add Criteria' box on the /Search/Build.html page.  I experimented by adding
>>>>> global rights to the Everyone group one at a time.  When I added
>>>>> SeeCustomField, the CF's appeared in the Add Criteria module on
>>>>> /Build.html.  Should this right always be applied globally?  Is there
>>>>> something else I am missing?
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Mike
>>>>>
>>>>
>>>>
>>>
>>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110614/3fb37404/attachment.htm>