[rt-users] RT4 Forward Ticket

[derekross]

I resolved my issue. I was using Ticket Description:
{$Transaction->Content()}

Thanks.



Thomas Sibley wrote:
> 
> On 06/15/2011 10:37 AM, derekross wrote:
>> If I just put plain text in the Ticket Forward template, the template
>> executes. I was trying to do something like this however. Are params
>> different for forwarding of a ticket?
> 
> The Forward Ticket template gets $Ticket, the Forward template gets
> $Ticket and $Transaction.  When I try your template below, it blows up
> on line 9 because $Transaction is not available (as expected).
> 
> Given your error, I suspect the template you pasted below isn't the full
> template or you've typoed somewhere.
> 
> Thomas
> 
>> -----my template begin-----
>> 
>> Titled: {$Ticket->Subject} has been FORWARDED to you. Please take
>> appropriate action.
>> 
>> -----------------------------------------------------------------------------
>> TICKET INFORMATION:
>> Ticket Number : #{$Ticket->id}
>> Ticket Subject: {$Ticket->Subject}
>> 
>> Ticket Description: {$Transaction->Content()}
>> Ticket Created by: {$Ticket->CreatorObj->Name}
>> -----------------------------------------------------------------------------
>> 
>> 
>>                         Thank you,
>>                         {$Ticket->QueueObj->CorrespondAddress()}
>> 
>> -----my template end-----
> 
> 

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