[rt-users] Displaying Incoming HTML

[Ruslan Zakirov]

On Fri, Jun 17, 2011 at 10:50 AM, Kenneth Ratliff <dayne at cluebat.net> wrote:
> Ok, we're running RT 3.8.10
>
> What I'm trying to accomplish is that I have our monitoring system sending links to documentation as part of the email generated alert, the email gets sent to an alias for RT, and gets imported into RT.
>
> Unfortunately, the link in the ticket is not a hyperlink. This method is particularly useful for training new folks, who may not know the troubleshooting and/or escalation policy for a given service, or don't know where to find it.
>
> I know RT *can* handle HTML in tickets, because I can create hyperlinks with the WYSIWIG editor.
>
> Am I missing something simple here? Is there an easy way to get RT to convert incoming links to html?


Hi,

Take a look at Active_MakeClicky option in the config or import html
instead of plain text.

-- 
Best regards, Ruslan.