[rt-users] RT error “Couldn't load user ''

[Kevin Falcone]

On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote:
>    Hi I have installed RT4 and when I try to create a user I am getting an error
>    RT error "Couldn't load user ''

Are you sure the user doesn't already exist?

Go to Tools -> Configuration -> Users -> Select and use either the Go
To User box or the search to see if the user you're creating already
exists as an unprivileged user.

-kevin

>    I read in one of your mailing list replies saying that user was got over this issue by
>    removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD
>    authentication is my primary method of authentication.
> 
>    http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html
> 
>    I don't want RT to create users in AD but to create new users in oracle DB
> 
>    Can someone tell me how to get over this problem?
> 
>    Thanks & regards

> 
> --------
> 2011 Training: http://bestpractical.com/services/training.html

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