[rt-users] Error when editing RegExp in RT::Extension::Nagios

[Giuseppe Sollazzo]

Hi,
I've edited the regular expression that is matched against subjects to 
look like
m{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+alert\s+(Service|Host) Alt: 
([^/]+)/?(.*)\s+is\s+(\w+)}i

which should match, provided I'm not wrong, something like
PROBLEM alert Service Alt: server/server_service is WARNING
RECOVERY alert Service Alt: server/server_service is OK

However, I see messages are not merged and by inspecting the log I get 
this error:
X-RT-Original-Encoding: utf-8 
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:659)
[Tue Jun 21 14:28:02 2011] [debug]: Removing deferred recipients from 
Bcc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:682)
[Tue Jun 21 14:28:02 2011] [debug]: Setting deferred recipients for 
attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:691)
[Tue Jun 21 14:28:02 2011] [debug]: No recipients found for deferred 
delivery on transaction #19182 
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:704)
[Tue Jun 21 14:28:02 2011] [info]: 
<rt-4.0.0-8571-1308666481-267.103-4-0 at SGUL> #103/19182 - Scrip 4 On 
Create Notify AdminCcs (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)
[Tue Jun 21 14:28:02 2011] [info]: 
<rt-4.0.0-8571-1308666481-267.103-4-0 at SGUL> No recipients found. Not 
sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352)
[Tue Jun 21 14:28:02 2011] [debug]: Committing scrip #11 on txn #19182 
of ticket #103 (/opt/rt4/sbin/../lib/RT/Scrips.pm:183)
[Tue Jun 21 14:28:02 2011] [debug]: Committing scrip #12 on txn #19182 
of ticket #103 (/opt/rt4/sbin/../lib/RT/Scrips.pm:183)
[Tue Jun 21 14:28:02 2011] [info]: Extracted type, category, host, 
problem_type and problem_severity from
subject with values RECOVERY, Service, sambadev2, sambadev2_root and OK 
(/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:36)
[Tue Jun 21 14:28:02 2011] [error]: Scrip Commit 12 died. - Can't call 
method "SetStatus" on an undefined value at 
/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm 
line 79.

Stack:
   
[/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:79]
   [/opt/rt4/sbin/../lib/RT/ScripAction.pm:232]
   [/opt/rt4/sbin/../lib/RT/Scrip.pm:475]
   [/opt/rt4/sbin/../lib/RT/Scrips.pm:189]
   [/opt/rt4/sbin/../lib/RT/Transaction.pm:198]
   [/opt/rt4/sbin/../lib/RT/Record.pm:1450]
   [/opt/rt4/sbin/../lib/RT/Ticket.pm:669]
   [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1495]
   [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] 
(/opt/rt4/sbin/../lib/RT/Scrip.pm:483)
[Tue Jun 21 14:28:02 2011] [info]: Ticket 103 created in queue 'Nagios' 
by gsollazz (/opt/rt4/sbin/../lib/RT/Ticket.pm:681)
[Tue Jun 21 14:28:02 2011] [debug]: Found 0 scrips for TransactionBatch 
stage with applicable type(s) Create for txn #19182 on ticket #103 
(/opt/rt4/sbin/../lib/RT/Scrips.pm:367)

Any idea?

Thanks,
Giuseppe

-- 
____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583