[rt-users] Error when editing RegExp in RT::Extension::Nagios

[Giuseppe Sollazzo]

Hi Sunnavy,
many thanks - it now makes sense :-) I had missed that bit of code.

Any plan to make the regexp customisable in future releases?

G

On 21/06/11 16:09, sunnavy wrote:
> Hi Giuseppe
>
> you need to update the VALUE param of $tickets->LimitSubject() accordingly,
> the code is below the regex about 12 lines.
>
> best wishes
> sunnavy
>
> On 11-06-21 15:32, Giuseppe Sollazzo wrote:
>> Hi,
>> I've edited the regular expression that is matched against subjects
>> to look like
>> m{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+alert\s+(Service|Host) Alt:
>> ([^/]+)/?(.*)\s+is\s+(\w+)}i
>>
>> which should match, provided I'm not wrong, something like
>> PROBLEM alert Service Alt: server/server_service is WARNING
>> RECOVERY alert Service Alt: server/server_service is OK
>>
>> However, I see messages are not merged and by inspecting the log I
>> get this error:
>> X-RT-Original-Encoding: utf-8
>> (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:659)
>> [Tue Jun 21 14:28:02 2011] [debug]: Removing deferred recipients
>> from Bcc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:682)
>> [Tue Jun 21 14:28:02 2011] [debug]: Setting deferred recipients for
>> attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:691)
>> [Tue Jun 21 14:28:02 2011] [debug]: No recipients found for deferred
>> delivery on transaction #19182
>> (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:704)
>> [Tue Jun 21 14:28:02 2011] [info]:
>> <rt-4.0.0-8571-1308666481-267.103-4-0 at SGUL>  #103/19182 - Scrip 4 On
>> Create Notify AdminCcs
>> (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)
>> [Tue Jun 21 14:28:02 2011] [info]:
>> <rt-4.0.0-8571-1308666481-267.103-4-0 at SGUL>  No recipients found. Not
>> sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352)
>> [Tue Jun 21 14:28:02 2011] [debug]: Committing scrip #11 on txn
>> #19182 of ticket #103 (/opt/rt4/sbin/../lib/RT/Scrips.pm:183)
>> [Tue Jun 21 14:28:02 2011] [debug]: Committing scrip #12 on txn
>> #19182 of ticket #103 (/opt/rt4/sbin/../lib/RT/Scrips.pm:183)
>> [Tue Jun 21 14:28:02 2011] [info]: Extracted type, category, host,
>> problem_type and problem_severity from
>> subject with values RECOVERY, Service, sambadev2, sambadev2_root and
>> OK (/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:36)
>> [Tue Jun 21 14:28:02 2011] [error]: Scrip Commit 12 died. - Can't
>> call method "SetStatus" on an undefined value at /opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm
>> line 79.
>>
>> Stack:
>> [/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:79]
>>    [/opt/rt4/sbin/../lib/RT/ScripAction.pm:232]
>>    [/opt/rt4/sbin/../lib/RT/Scrip.pm:475]
>>    [/opt/rt4/sbin/../lib/RT/Scrips.pm:189]
>>    [/opt/rt4/sbin/../lib/RT/Transaction.pm:198]
>>    [/opt/rt4/sbin/../lib/RT/Record.pm:1450]
>>    [/opt/rt4/sbin/../lib/RT/Ticket.pm:669]
>>    [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1495]
>>    [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
>> (/opt/rt4/sbin/../lib/RT/Scrip.pm:483)
>> [Tue Jun 21 14:28:02 2011] [info]: Ticket 103 created in queue
>> 'Nagios' by gsollazz (/opt/rt4/sbin/../lib/RT/Ticket.pm:681)
>> [Tue Jun 21 14:28:02 2011] [debug]: Found 0 scrips for
>> TransactionBatch stage with applicable type(s) Create for txn #19182
>> on ticket #103 (/opt/rt4/sbin/../lib/RT/Scrips.pm:367)
>>
>> Any idea?
>>
>> Thanks,
>> Giuseppe
>>
>> -- 
>> ____________________________________
>>
>> Giuseppe Sollazzo
>> Senior Systems Analyst
>> Computing Services
>> Information Services
>> St. George's, University Of London
>> Cranmer Terrace
>> London SW17 0RE
>>
>> Email: gsollazz at sgul.ac.uk
>> Direct Dial: +44 20 8725 5160
>> Fax: +44 20 8725 3583
>>
>>
>>
>> --------
>> 2011 Training: http://bestpractical.com/services/training.html
> --------
> 2011 Training: http://bestpractical.com/services/training.html


-- 
____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583