[rt-users] RT 3.8.10 and users
Joshua Knarr
knarrj at gsicommerce.com
Tue Jun 21 16:47:55 EDT 2011
It's an upgrade of RT. More specifically it's an RT 3.4.5 DB I copied to
a clean MySQL 5 host and did the upgrade process to arrive at 3.8.10
Right now it looks like fastCGI is the problem. We only have six or so
people logged in at the moment but testing it on my box with curl used
to consistently replicate the problem with RT giving us an RT_SID_
cookie and now I cannot reproduce it.
I will let you know tomorrow when the load gets cranked up if you're
interested in chasing this.
On Tue, 2011-06-21 at 16:36 -0400, Kevin Falcone wrote:
> On Tue, Jun 21, 2011 at 04:00:37PM -0400, Joshua Knarr wrote:
> > Holy thread resurrection batman...
> >
> > [1]http://www.gossamer-threads.com/lists/engine?do=post_view_flat;post=89463;page=1;mh=-1;list=rt;sb=post_latest_reply;so=ASC
> >
> > Unlike these users, however, we have no proxy in the way. Looks like this issue was raised,
> > dropped on the floor, raised again and never took off.
> >
> > Can I raise it again? ;)
>
> As I mentioned to your initial mail, every time this comes up, someone
> has a proxy, mod_cache or some other thing in the middle causing
> network problems.
>
> If you can provide a replication recipe for something like this that we
> can run locally, we're happy to investigate it, but so far it's always
> turned out to be a local misconfiguration.
>
> Replication recipe in this case would be clean install of RT, full
> exact apache configuration and probably operating system version also.
> Otherwise there are too many variables involved.
>
> -kevin
>
> > On Tue, 2011-06-21 at 12:17 -0400, Joshua Knarr wrote:
> >
> > OK now that I have a stable 3.8.10 life is easier.
> >
> > Using a fresh browser and tcpdump we found that RT seems to be giving out RT_SID_ cookies at
> > inappropriate times.
> >
> > LOG
> > GET / HTTP/1.1
> > User-Agent: curl/7.19.7 (universal-apple-darwin10.0) libcurl/7.19.7 OpenSSL/0.9.8l
> > zlib/1.2.3
> > Host: gsiticket.gspt.net
> > Accept: */*
> > HTTP/1.1 200 OK
> > Date: Tue, 21 Jun 2011 16:10:08 GMT
> > Server: Apache/2.2.3 (Red Hat)
> > Set-Cookie: RT_SID_gsiticket.80=badf8277bff46da285a9a4d9b7418d92; path=/
> > ...
> > /LOG
> >
> > The problem is that this RT_SID already exists for another user, which is why this happens.
> > If I fire up firebug in firefox and set this, I can be basically anyone who is actively
> > logged in.
> >
> > Ideas?
> >
> > On Tue, 2011-06-21 at 11:23 -0400, Joshua Knarr wrote:
> >
> > OK I know the wiki isn't official - what's the official source for the mailing list
> > archives?
> >
> > On Tue, 2011-06-21 at 11:03 -0400, Kevin Falcone wrote:
> >
> > On Tue, Jun 21, 2011 at 10:33:54AM -0400, Joshua Knarr wrote:
> > > We have a very infrequent problem with RT 3.8.10 where users can sometimes get another users
> > > session. I have not been able to reproduce this for my user account. Out of maybe 300 people
> > > who look at RT every day, 2 of them have this problem.
> > >
> > > Anyone seen this before?
> >
> > If you search the mailing list archives, this always seems to be a
> > proxy or mod_cache misbehaving
> >
> > -kevin
> > --------
> > 2011 Training: [2]http://bestpractical.com/services/training.html
> >
> > --------
> > 2011 Training: [3]http://bestpractical.com/services/training.html
> >
> > +-----------------------------------------------+
> > |plain text document attachment (ATT1781072.txt)|
> > +-----------------------------------------------+
> >
> > --------
> > 2011 Training: [4]http://bestpractical.com/services/training.html
> >
> > --
> > Joshua Knarr
> > Systems Engineer
> > GSI Commerce, Inc. [5]http://www.gsicommerce.com
> > E-Mail: [6]knarrj at gsicommerce.com
> > Office: 610-491-7110
> > Mobile: 484-636-7371
> >
> > The information contained in this electronic mail transmission is intended only for the use of
> > the individual or entity named in this transmission. If you are not the intended recipient of
> > this transmission, you are hereby notified that any disclosure, copying or distribution of the
> > contents of this transmission is strictly prohibited and that you should delete the contents
> > of this transmission from your system immediately. Any comments or statements contained in
> > this transmission do not necessarily reflect the views or position of GSI Commerce, Inc. or
> > its subsidiaries and/or affiliates.
> >
> > References
> >
> > Visible links
> > 1. http://www.gossamer-threads.com/lists/engine?do=post_view_flat;post=89463;page=1;mh=-1;list=rt;sb=post_latest_reply;so=ASC
> > 2. http://bestpractical.com/services/training.html
> > 3. http://bestpractical.com/services/training.html
> > 4. http://bestpractical.com/services/training.html
> > 5. http://www.gsicommerce.com/
> > 6. mailto:hellerk at gsicommerce.com
>
> >
> > --------
> > 2011 Training: http://bestpractical.com/services/training.html
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
--
Joshua Knarr
Systems Engineer
GSI Commerce, Inc. http://www.gsicommerce.com
E-Mail: knarrj at gsicommerce.com
Office: 610-491-7110
Mobile: 484-636-7371
The information contained in this electronic mail transmission is
intended only for the use of the individual or entity named in this
transmission. If you are not the intended recipient of this
transmission, you are hereby notified that any disclosure, copying or
distribution of the contents of this transmission is strictly prohibited
and that you should delete the contents of this transmission from your
system immediately. Any comments or statements contained in this
transmission do not necessarily reflect the views or position of GSI
Commerce, Inc. or its subsidiaries and/or affiliates.
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